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                                 UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                                Washington, D.C.

                                  SCHEDULE 14A

          Proxy Statement Pursuant to Section 14(a) of the Securities
                     Exchange Act of 1934 (Amendment No. )

Filed by the Registrant [X]
Filed by a Party other than the Registrant [ ]

Check the appropriate box:

[ ]  Preliminary Proxy Statement
[ ]  CONFIDENTIAL, FOR USE OF THE COMMISSION ONLY
     (AS PERMITTED BY RULE 14a-6(e)(2))
[X]  Definitive Proxy Statement
[ ]  Definitive Additional Materials
[ ]  Soliciting Material Pursuant to ss.240.14a-11(c) or ss.240.14a-12

                            INTER-TEL, INCORPORATED
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                (Name of Registrant as Specified In Its Charter)

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    (Name of Person(s) Filing Proxy Statement, if other than the Registrant)

Payment of Filing Fee (Check the appropriate box):
[X]  No fee required.
[ ]  Fee computed on table below per Exchange Act Rules 14a-6(i)(4) and 0-11.

1)   Title of each class of securities to which transaction applies:

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2)   Aggregate number of securities to which transaction applies:

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3)   Per unit price or other underlying value of transaction  computed  pursuant
     to Exchange  Act Rule 0-11 (set forth the amount on which the filing fee is
     calculated and state how it was determined):

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4)   Proposed maximum aggregate value of transaction:

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5)   Total fee paid:

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[ ]  Fee paid previously with preliminary materials:

[ ]  Check box if any part of the fee is offset as provided by Exchange Act Rule
     0-11(a)(2)  and identify the filing for which the  offsetting  fee was paid
     previously.  Identify the previous filing by registration statement number,
     or the Form or Schedule and the date of its filing.

    1)   Amount Previously Paid:
                                ------------------------------------------
    2)   Form, Schedule or Registration Statement No.:
                                                      --------------------
    3)   Filing Party:
                      ----------------------------------------------------
    4)   Date Filed:
                    ------------------------------------------------------

                             INTER-TEL, INCORPORATED

                 ----------------------------------------------
                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS
                                 APRIL 21, 2003
                 ----------------------------------------------

TO THE SHAREHOLDERS:

     NOTICE  IS  HEREBY  GIVEN  that  the  Annual  Meeting  of  Shareholders  of
Inter-Tel, Incorporated (the "Company"), an Arizona corporation, will be held on
April 21, 2003, at 10:00 a.m.,  local time, at the Company's  office  located at
1615 S. 52nd Street, Tempe, Arizona 85281, for the following purposes:

     1.   To elect  directors  to serve for the  ensuing  year and  until  their
          successors are duly elected and qualified;

     2.   To  consider  and ratify the  appointment  of Ernst & Young LLP as the
          Company's independent auditors;

     3.   To amend the Company's  1997  Long-Term  Incentive  Plan to remove the
          500,000 share lifetime  individual  grant  limitation and to create an
          annual  individual  grant  limit per  individual  of 1% or less of the
          total  outstanding  shares for any one year period. If approved by the
          shareholders,  the new annual  limit will  first be  determined  as of
          April  21,  2003 and,  beginning  in 2004,  on  January 1 of each year
          thereafter; and

     4.   To  transact  such other  business  as may  properly  come  before the
          meeting or any adjournment thereof.

     Each of the  foregoing  items of  business is more fully  described  in the
Proxy  Statement  accompanying  this Notice and will be  discussed at the Annual
Meeting with adequate time allotted for shareholder questions.

     Only  shareholders of record at the close of business on March 7, 2003 (the
"Record  Date") are entitled to notice of and to vote at the meeting.  A copy of
the  Company's  2002 Annual Report to  Shareholders,  which  includes  certified
financial  statements,  was mailed  with this Notice and Proxy  Statement  on or
about March 21, 2003 to all shareholders of record on the Record Date.

     All  shareholders  are  cordially  invited to attend the meeting in person.
However,  to assure your  representation at the meeting,  you are urged to mark,
sign,  date and return the  enclosed  proxy card as  promptly as possible in the
postage-prepaid  envelope  enclosed  for that  purpose,  or to vote by telephone
according  to the  instructions  provided  on the proxy  card.  Any  shareholder
attending  the  meeting  may  vote in  person  even if he or she has  previously
returned a proxy.

                                        Sincerely,

                                        KURT R. KNEIP,
                                        Secretary
Phoenix, Arizona
March 19, 2003

                             INTER-TEL, INCORPORATED
                               1615 S. 52ND STREET
                              TEMPE, ARIZONA 85281

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                                 PROXY STATEMENT
--------------------------------------------------------------------------------

                 INFORMATION CONCERNING SOLICITATION AND VOTING

GENERAL

     This Proxy Statement is furnished by Inter-Tel,  Incorporated  ("Inter-Tel"
or the  "Company"),  for use at the Annual  Meeting of  Shareholders  to be held
April 21, 2003 at 10:00 a.m.,  local time or at any postponement or continuation
of the meeting, as applicable, or at any adjournment thereof (as applicable, the
"Annual  Meeting"),  for the purposes  set forth herein and in the  accompanying
Notice of Annual Meeting of Shareholders. The Annual Meeting will be held at the
Company's  principal  office  building  located at 1615 S. 52nd  Street,  Tempe,
Arizona 85281. These proxy solicitation  materials were mailed on or about March
21, 2003 to all shareholders entitled to vote at the Annual Meeting.

RECORD DATE AND SHARE OWNERSHIP

     Only shareholders of record at the close of business on the Record Date, or
March 7, 2003, are entitled to notice of and to vote at the Annual  Meeting.  As
of the Record Date,  24,925,633 shares of the Company's Common Stock were issued
and outstanding.

REVOCABILITY OF PROXIES

     The  enclosed  proxy is being  solicited  by the Board of  Directors of the
Company.  Any proxy given  pursuant to this  solicitation  may be revoked by the
person  giving it at any time  before  its use by  delivering  to the  Company a
written  notice of revocation or a duly executed  proxy bearing a later date, or
by attending the Annual Meeting and voting in person.  Attendance at the meeting
will not, by itself, revoke a proxy.

VOTING AND SOLICITATION

     Every  shareholder  voting  at the  Annual  Meeting  for  the  election  of
directors may either (i) cumulate such shareholder's  votes and give one nominee
for  director  a number  of votes  equal to (a) the  number of  directors  to be
elected,  multiplied by (b) the number of shares of the  Company's  Common Stock
held by such  shareholder;  or (ii) distribute such  shareholder's  votes on the
same  principle  among as many nominees for director as the  shareholder  thinks
fit, provided that votes cannot be cast for more than five nominees. However, no
shareholder  will be  entitled to  cumulate  votes for any  nominee  unless such
nominee's  name has been  placed  in  nomination  prior to the  voting  and such
shareholder,  or another  shareholder,  has given  notice at the Annual  Meeting
prior to the  voting for  directors  of the  intention  of such  shareholder  to
cumulate such  shareholder's  votes. On all other matters,  one vote may be cast
for each share of the Company's Common Stock held by a shareholder.

     A quorum will be present if a majority of the votes entitled to be cast are
present in person or by valid proxy. All matters to be considered and acted upon
by the  shareholders at the Annual Meeting must be approved by a majority of the
shares  represented  at the Annual  Meeting and entitled to vote.  Consequently,
abstentions  will have the same legal  effect as votes  against a  proposal.  In
contrast,  broker  "non-votes"  resulting  from a broker's  inability  to vote a
client's shares on non-discretionary matters will have no effect on the approval
of such matters.

     If the enclosed  proxy is properly  executed and returned to the Company in
time to be voted at the Annual  Meeting,  it will be voted as  specified  on the
proxy,  unless it is properly revoked prior thereto.

                                       1

Telephone voting will also be allowed according to the instructions  provided on
the proxy card submitted with this proxy.

     The  cost of this  proxy  solicitation  will be borne  by the  Company.  In
addition,   the  Company  may  reimburse   brokerage  firms  and  other  persons
representing  beneficial  owners  of shares of the  Company's  Common  Stock for
expenses incurred in forwarding solicitation material to such beneficial owners.
Proxies also may be solicited by certain of the  Company's  directors,  officers
and  regular  employees,  personally  or  by  telephone  or  facsimile,  without
additional compensation.

DEADLINE FOR RECEIPT OF SHAREHOLDER PROPOSALS

     Proposals  of  security  holders of the  Company  that are  intended  to be
presented  by such  shareholders  at the annual  meeting of the  Company for the
fiscal  year ending  December  31, 2003 must be received by the Company no later
than November 19, 2003, in order to be included in the proxy  statement and form
of proxy relating to such meeting.

     SEC rules also establish a different deadline for submission of shareholder
proposals that are not intended to be included in the Company's  proxy statement
with respect to discretionary  voting.  The discretionary  vote deadline for the
year 2003  Annual  Meeting is February  4, 2004,  45 calendar  days prior to the
anniversary of the mailing date of this proxy statement.  If a shareholder gives
notice of such a proposal after the discretionary  vote deadline,  the Company's
proxy  holders will be allowed to use their  discretionary  voting  authority to
vote against the shareholder  proposal when and if the proposal is raised at the
Company's year 2004 Annual Meeting.

INDEPENDENT AUDITORS

     The independent  auditors of the Company for the fiscal year ended December
31,  2002 were  Ernst & Young LLP.  A  representative  of Ernst & Young LLP will
attend the annual meeting for purposes of responding to appropriate questions.

                     ELECTION OF DIRECTORS (PROPOSAL NO. 1)

NOMINEES.  Five (5)  directors  are to be elected at the  Annual  Meeting.  Each
nominee  named below is currently a director of the  Company.  In the event that
any nominee of the Company  becomes  unavailable  for any reason or if a vacancy
should occur before election (which events are not currently  anticipated by the
Company),  the shares  represented  by the enclosed  proxy may be voted for such
other  person as may be  determined  by the holders of such proxy.  In the event
that  additional  persons are  nominated  for election as  directors,  the proxy
holders  intend to vote all  proxies  received  by them  cumulatively,  in their
discretion,  in  such a  manner  as to  ensure  the  election  of as many of the
nominees listed below as possible.  In such event,  the specific  nominees to be
voted for will be determined by the proxy holders in their discretion.  The term
of office of each  person  elected as a director  will  continue  until the next
annual meeting and until his successor has been duly elected and qualified.

         The names of the nominees and certain biographical information relating
to the nominees are set forth below.

                                                                  Director
Name of Nominees           Age        Current Position(s)          Since
----------------           ---        -------------------          -----

Steven G. Mihaylo          59         Chairman and Chief           1969
                                        Executive Officer
J. Robert Anderson         66         Director                     1997
Jerry W. Chapman           62         Director                     1999
Gary D. Edens              61         Director                     1994
C. Roland Haden            62         Director                     1983

                                       2

MR.  MIHAYLO,  the founder of Inter-Tel,  has served as Chairman of the Board of
Directors of Inter-Tel  since September 1983, as President since May 1998 and as
Chief Executive  Officer since  Inter-Tel's  formation in July 1969. Mr. Mihaylo
served as  President  of  Inter-Tel  from 1969 to 1983 and from 1984 to December
1994,  and as Chairman of the Board of Directors  from July 1969 to October 1982
and from September 1983 to the present.

MR.  ANDERSON  has  served as one of our  directors  since  February  1997.  Mr.
Anderson held various positions at Ford Motor Company from 1963 to 1983, serving
as President of the Ford Motor Land  Development  Corporation from 1978 to 1983.
He served as Senior Vice President,  Chief Financial  Officer and as a member of
the Board of Directors  of The  Firestone  Tire and Rubber  Company from 1983 to
1989,  and as Vice  Chairman of  Bridgestone/Firestone,  Inc.  from 1989 through
1991. He most recently served as Vice Chairman, Chief Financial Officer and as a
member of the Board of Directors of the Grumman  Corporation  from 1991 to 1994.
He currently serves on the boards of GenCorp, Inc. and B-G Corp. Mr. Anderson is
currently  semi-retired,  and he is an active leader in various business,  civic
and philanthropic organizations.

MR.  CHAPMAN was elected as one of our directors in December 1999 and previously
served as one of our directors  from 1989 to 1992. A CPA, he served with a local
firm  from  1963  through  1969,  at  which  time he  joined  Ernst &  Ernst,  a
predecessor entity of Ernst & Young LLP. He became a partner of Ernst & Young in
1977 and, until retiring from the firm in 1989, served as engagement  partner on
a wide variety of audit, assurance and consulting engagements.  Additionally, he
managed Ernst & Young's  practices in Arizona as well as various  offices in the
adjoining  southwest  states from 1980 through  1989.  He then  operated his own
consulting  firm  through 1992 and joined  Arthur  Andersen in 1993 as a partner
specializing in providing business consulting  services.  He retired from Arthur
Andersen in 1999 and currently  provides  services for a small number of clients
requiring strategic and market-driven services.

MR.  EDENS has  served as one of our  directors  since  October  1994.  He was a
broadcasting  media  executive from 1970 to 1994,  serving as Chairman and Chief
Executive  Officer  of Edens  Broadcasting,  Inc.  from 1984 to 1994,  when that
corporation's  nine radio  stations were sold. He is currently  President of The
Hanover  Companies,  Inc., an investment firm. He is an active leader in various
business, civic and philanthropic organizations.

DR.  HADEN has served as one of our  directors  since 1983.  Dr.  Haden was Vice
Chancellor and Dean of  Engineering of Texas A&M University  from 1993 until his
retirement on August 31, 2002.  Previously,  he was Vice Chancellor of Louisiana
State  University,  Dean of the College of Engineering  and Applied  Sciences at
Arizona State  University,  and Vice  President for Academic  Affairs at Arizona
State  University.  He earlier  served as department  head at the  University of
Oklahoma. Dr. Haden has served on a number of corporate boards, such as Square D
Company and  E-Systems,  Inc.,  both then  Fortune 500  companies.  He currently
serves on the board of Crosstex  Energy,  GP, LLC of Dallas.  Dr.  Haden holds a
Ph.D. in Electrical Engineering from the University of Texas.

     THE BOARD  UNANIMOUSLY  RECOMMENDS  THAT THE  SHAREHOLDERS  VOTE "FOR" EACH
     NOMINEE LISTED ABOVE.

                                       3

               RATIFICATION OF APPOINTMENT OF INDEPENDENT AUDITORS
                                (PROPOSAL NO. 2)

     Subject to  ratification by the  shareholders  at the Annual  Meeting,  the
Audit  Committee has  recommended  to the Board of Directors of the Company that
Ernst & Young LLP be  reappointed,  and the Board of Directors  has  reappointed
Ernst & Young LLP, as independent  auditors to audit the consolidated  financial
statements of the Company and its  subsidiaries for the year ending December 31,
2003.  Ernst & Young LLP has issued its report,  included in the Company's  Form
10-K,  on the  consolidated  financial  statements  of the  Company for the year
ending  December  31,  2002.  Ernst &  Young  LLP has  served  as the  Company's
independent  auditors  in  every  year in which  the  Company's  stock  has been
publicly traded.

     FEES BILLED BY ERNST & YOUNG LLP DURING FISCAL 2002 and 2001. The following
table sets forth the  approximate  aggregate fees billed by Ernst & Young LLP to
Inter-Tel during fiscal 2002 and 2001:

                                                        2002          2001
                                                      ---------     ---------
     Audit Fees                                       $ 240,000     $ 211,000
     Financial Information Systems Design and
       Implementation Fees                                  N/A           N/A
     All Other Fees:
       Audit-Related Fees                                38,000        51,000
       Tax-Related Services                              36,000       112,000
                                                      ---------     ---------
     Total Fees                                       $ 314,000     $ 374,000
                                                      =========     =========

     The  Company  did not  engage  Ernst & Young LLP to  provide  any  separate
information  technology services during the fiscal years ended December 31, 2002
or 2001.  Representatives of Ernst & Young LLP are expected to be present at the
Annual Meeting and will have the  opportunity to make a statement if they desire
to do so, and will be available to respond to appropriate questions.

     The affirmative vote of a majority of the votes cast on this proposal shall
constitute ratification of the appointment of Ernst & Young LLP.

     THE BOARD  UNANIMOUSLY  RECOMMENDS  THAT THE  SHAREHOLDERS  VOTE  "FOR" THE
     PROPOSAL TO RATIFY THE  APPOINTMENT  OF ERNST & YOUNG LLP AS THE  COMPANY'S
     INDEPENDENT AUDITORS FOR FISCAL YEAR 2003.

  TO AMEND THE 1997 LONG-TERM INCENTIVE PLAN TO CHANGE INDIVIDUAL GRANT LIMITS
                                (PROPOSAL NO. 3)

     The 1997  Long-Term  Incentive  Plan  (the  "Plan")  currently  includes  a
lifetime  limit of 500,000 shares that may be awarded over the term of the Plan.
This proposal would remove the 500,000 share lifetime  limitation in favor of an
annual  limit  per  individual  of 1% or less of the  outstanding  shares of the
Company's Common Stock for any one year period. Accordingly, if this proposal is
approved and adopted,  commencing in 2003 individuals  previously  capped at the
lifetime limit would no longer be restricted  from receiving  additional  annual
awards not to exceed the new annual individual limit.

The  determination  of the 1% limit for 2003 would be made as of April 21, 2003.
In future applicable years, the annual determination would be made as of January
1. The proposed changes to the Plan language are noted below as marked:

                                       4

ARTICLE 5 SHARES SUBJECT TO THE PLAN


     5.5. LIMITATION ON NUMBER OF SHARES SUBJECT TO AWARDS.  Notwithstanding any
provision  in the Plan to the  contrary,  the maximum  number of shares of Stock
with  respect to one or more Awards that may be granted *in any one year period*
to any one Participant  *after April 21, 2003* [over the term of the Plan] shall
[be five hundred  thousand  (500,000)]  *not exceed 1% of the total  outstanding
shares of the Company's  Common Stock as measured on an annual basis. The annual
limit for the 2003  year  shall be 1% or less of the  outstanding  shares of the
Company's Common stock as of April 21, 2003. The annual limit in each subsequent
year thereafter  shall be 1% or less of the outstanding  shares of the Company's
Common Stock as of January 1.*


   THE  BOARD  UNANIMOUSLY  RECOMMENDS  THAT THE  SHAREHOLDERS  VOTE  "FOR"  THE
   PROPOSAL TO AMEND THE 1997 LONG-TERM  INCENTIVE PLAN TO CHANGE THE INDIVIDUAL
   GRANT LIMITS FROM 500,000 LIFETIME SHARES TO ANNUAL  INDIVIDUAL LIMITS NOT TO
   EXCEED 1% OF THE TOTAL OUTSTANDING SHARES OF THE COMPANY'S COMMON STOCK.

MATERIAL FEATURES OF 1997 LONG-TERM INCENTIVE PLAN APPROVED BY SHAREHOLDERS

The following paragraphs provide a summary of the principal features of the 1997
Long-Term  Incentive  Plan (the "Plan" or "Stock Plan") and its  operation.  The
following  summary is qualified  in its  entirety by  reference to the Plan,  as
amended, set forth in Exhibit 4.1 of Inter-Tel's  Registration Statement on Form
S-8 filed with the  Securities  and Exchange  Commission on March 28, 2002 (File
No. 333-85098).

GENERAL. The Stock Plan provides for the grant of (i) stock options,  (ii) stock
appreciation  rights,  (iii) restricted stock awards,  (iii)  performance  share
awards,  (iv)  dividend  equivalent  awards,  and  (v)  other  stock  awards  as
determined  by the  administrator  (in each case, an "Award").  Options  granted
under the Stock  Plan may  either be  "incentive  stock  options"  as defined in
Section 422 of the Internal  Revenue Code of 1986, as amended (the  "Code"),  or
nonstatutory  stock  options,  as  determined  by the  Board of  Directors  or a
committee designated by the Board.

PURPOSE.  The general  purposes of the Stock Plan are to promote the success and
enhance the value of the Company by linking the  personal  interests  of its key
employees with an incentive for outstanding performance.  It is further intended
to attract,  motivate and retain the services of the best available officers and
key employees.

ADMINISTRATION.  The  Stock  Plan is  administered  by the  Board  of  Directors
("Board") or a committee  designated by the Board  ("Committee").  To the extent
the Board  determines  it  desirable  to comply with the rules  governing  plans
intended to qualify as discretionary grant plans under Rule 16b-3 the members of
the Committee shall qualify as "non-employee directors" under Rule 16b-3. To the
extent  the  Board   determines   it  desirable  to  qualify  stock  options  as
"performance-based  compensation"  within the  meaning of Section  162(m) of the
Code, the plan shall be administered by two or more "outside  directors"  within
the meaning of Section 162(m) of the Code.

Subject to the terms of the Stock Plan,  the Board or the Committee has the sole
discretion to select the employees who will receive Awards,  determine the terms
and conditions of Awards (for example, the exercise price and vesting schedule),
and interpret the provisions of the Stock Plan and outstanding Awards.

ELIGIBILITY. The Stock Plan provides that Awards may be granted to key employees
(including officers) of the Company who are responsible for the continued growth
and  development  and the  financial  success of the  Company.  The Board or the
Committee  shall  determine  which  eligible  persons  shall be granted  Awards,
provided,  however,  no  person  who,  at the  date  of the  grant,  owns  stock
possessing  more than 10% of the total  combined  voting power of all classes of
stock in the Company shall be granted incentive stock options.

                                       5

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

EVERGREEN  PROVISION.  The Stock Plan provides for an automatic  increase in the
number of shares of Common Stock  reserved  thereunder  on the first day of each
fiscal  year equal to the lesser of (a) 2.5% of the  outstanding  shares on that
date,  (b) 750,000  shares  (subject  to  appropriate  adjustment  for all stock
splits,  dividends,  subdivisions,  combinations,   recapitalizations  and  like
transactions or (c) a lesser amount as determined by the Board.

STOCK OPTIONS

A stock option is the right to acquire shares of the Company's common stock at a
fixed exercise price for a fixed period of time. Incentive stock options granted
under the Stock Plan are  non-transferable by the optionee other than by will or
laws of descent and  distribution,  and may be  exercised  during an  optionee's
lifetime only by the optionee.

GRANT LIMITATION.  No incentive stock option may be granted under the Plan on or
after April 23,  2007.  The Stock Plan also  provides  that no  employee  may be
granted,  during the term of the Plan,  options to  purchase  more than  500,000
shares of Common  Stock.  The Board has  approved and is  recommending  that the
Company's  shareholders  approve an amendment to the Plan that would remove this
500,000 share  lifetime  limitation in favor of an annual limit of 1% or less of
the outstanding shares of the Company's common stock.

EXERCISE  PRICE.  The exercise price of options  granted under the Stock Plan is
determined  by the Board or the  Committee and must not be less than 100% of the
fair market value of the Company's  Common Stock at the time of grant for shares
covered by incentive stock options or nonqualified  options  intended to qualify
as "performance based" under Code Section 162(m),  unless  nonqualified  options
are otherwise so qualified.

EXERCISE OF OPTIONS.  Options become exercisable at such times as are determined
by the  Board  or the  Committee  and are set  forth  in the  individual  option
agreements. Generally, options granted to employees vest as to 20% per year over
a five (5) year period.  An option is exercised by giving  written notice to the
Company specifying the number of full shares of Common Stock to be purchased and
tendering  payment of the purchase price.  The method of payment of the exercise
price for the shares purchased upon exercise of an option shall be determined by
the Board or the Committee.  In addition, the aggregate fair market value of the
shares of Common Stock (determined on the grant date) covered by incentive stock
options which first become  exercisable by any  participant  during any calendar
year also may not exceed $100,000.

TERMINATION.  The Stock Plan gives the Board or the  Committee  the authority to
vary the terms of the individual option agreements.  However,  generally, if the
optionee  ceases to be an employee or consultant for any reason other than death
or disability,  then the optionee,  at the discretion of the Board, may have the
right to exercise an existing  unexercised  incentive  stock option up to ninety
(90)  days  after  the  date of  termination,  but only to the  extent  that the
optionee was entitled to exercise  such option at the date of such  termination,
and the stock option  agreement does not further limit the exercise  period.  If
such  termination  is due to disability  within the meaning of Section 422(c) of
the Code, the optionee shall have the right to exercise an existing  unexercised
incentive  stock option at any time within twelve (12) months of the termination
date. If such termination is due to death,  the optionee's legal  representative
may exercise any vested  incentive  stock options  before the earlier of (i) the
date the option  would have lapsed had the  optionee  not died,  or (ii) fifteen
(15) months after the optionee's death.

TERMINATION  OF  OPTIONS.  Options  granted  under  the  Stock  Plan  expire  as
determined by the Board or Committee,  but in no event later than ten (10) years
from  date of  grant.  No  option  may be  exercised  by any  person  after  its
expiration.

                                       6

STOCK APPRECIATION RIGHTS

The Committee determines the terms of stock appreciation rights, except that the
exercise  price of a stock  appreciation  right  granted in  connection  with an
incentive stock option may not be less than 100% of the fair market value of the
Shares on the date of grant.

A stock  appreciation  right will entitle the  participant,  upon  exercise,  to
receive  from the Company an amount equal to the excess of the fair market value
of the shares of Common Stock on the date of exercise over the fair market value
of the shares covered by the exercised portion of the stock  appreciation  right
on the date of grant.

Generally,  stock  appreciation  rights  may be granted  in  connection  with an
option,  in which  case the  participant  is  entitled  to  exercise  the  stock
appreciation  right by  surrendering to the Company a portion of the unexercised
related  option.  The  participant  will receive in exchange from the Company an
amount  equal to the  excess of the fair  market  value of the  shares of Common
Stock on the date of exercise  of the stock  appreciation  right  covered by the
surrendered  portion of the related option over the exercise price of the shares
covered by the surrendered portion of the related option.

PERFORMANCE SHARES

Performance  shares are Awards  that will  result in a payment to a  participant
only if  performance  goals  established  by the  Committee  are achieved or the
Awards otherwise vest. The Committee  determines the terms of performance  share
Awards. The applicable  performance goals will be determined by the Committee in
light of the participant's  specific  responsibilities.  Performance  shares are
payable in cash, stock or other property at the discretion of the Committee.

RESTRICTED STOCK AWARDS

Awards of  restricted  stock are shares of Common Stock that vest in  accordance
with the terms and  conditions  established  by the  Committee.  In  determining
whether an Award of restricted stock should be made, and/or the vesting schedule
for any such Award,  the Committee may impose whatever  conditions to vesting as
it determines to be appropriate. Unless determined otherwise by the Committee at
the time of grant or thereafter, restricted stock Awards subject to restrictions
shall  be  forfeited  and  reacquired  by  the  Company  upon  a   participant's
termination of service with the Company.

DIVIDEND EQUIVALENTS

The  Committee  may  grant  dividend  equivalents  subject  to  such  terms  and
conditions  as it may select.  Dividend  equivalents  entitle a  participant  to
receive  payments  equal to dividends with respect to all or a portion of shares
of Common  Stock  subject  to an Award of stock  options  or stock  appreciation
rights.

ADJUSTMENTS UPON CHANGE IN CAPITALIZATION OR CHANGE IN CONTROL

The number of shares covered by each outstanding Award shall be  proportionately
adjusted for any increase or decrease in the number of issued  shares  resulting
from a change in the Company's  capitalization,  such as a stock split,  reverse
stock split,  stock  dividend,  recapitalization  or other change in the capital
structure of the Company.

In the event that the Company is a  participant  in any  merger,  consolidation,
acquisition of assets or like occurrence involving the Company, each outstanding
Award in the nature of rights that may be  exercised  shall  become fully vested
and exercisable and all restrictions on outstanding Awards shall lapse.

                                       7

ADJUSTMENTS UPON A PARTICIPANT'S DEATH OR DISABILITY

In the event of a participant's  death or disability,  all outstanding  options,
stock  appreciation  rights and other Awards in the nature of rights that may be
exercised  shall  become  fully  vested,  exercisable  and all  restrictions  on
outstanding Awards shall lapse.

AMENDMENT OR TERMINATION OF THE STOCK PLAN

The Board may  amend,  alter,  suspend or  terminate  the Stock Plan or any part
thereof  from time to time,  with respect to any shares at such time not subject
to options  or stock  purchase  rights;  provided,  however,  that  without  the
approval of a majority  of the  Company's  shareholders,  no  amendment  may (a)
materially  increase the number of shares  reserved for issuance under the Stock
Plan, (b) materially  change the designation of the class of persons eligible to
participate  in the Stock Plan,  or (c) reprice  options  outstanding  under the
Stock Plan.

FEDERAL INCOME TAX INFORMATION

INCENTIVE  STOCK OPTIONS.  An optionee who is granted an incentive  stock option
does not generally recognize taxable income at the time the option is granted or
upon its  exercise,  although  the  exercise  may  subject  the  optionee to the
alternative  minimum tax. Upon a  disposition  of the shares more than two years
after grant of the option and one year after exercise of the option, any gain or
loss is treated as long-term  capital gain or loss. If these holding periods are
not  satisfied,   the  optionee  recognizes  ordinary  income  at  the  time  of
disposition equal to the difference  between the exercise price and the lower of
(i) the fair  market  value of the shares at the date of the option  exercise or
(ii)  the sale  price  of the  shares.  Any  gain or loss  recognized  on such a
premature  disposition of the shares in excess of the amount treated as ordinary
income is treated as long-term or short-term capital gain or loss,  depending on
the holding period. The Company is entitled to a deduction in the same amount as
the ordinary income recognized by the optionee.

NONSTATUTORY STOCK OPTIONS. An optionee does not recognize any taxable income at
the time he or she is granted a nonstatutory  stock option.  Upon exercise,  the
optionee  recognizes  taxable  income  generally  by the excess of the then fair
market  value  of the  shares  over  the  exercise  price.  Any  taxable  income
recognized in connection  with an option  exercise by an employee of the Company
is subject to tax  withholding  by the  Company.  The  Company is  entitled to a
deduction in the same amount as the ordinary income  recognized by the optionee.
Upon a disposition of such shares by the optionee,  any  difference  between the
sale price and the optionee's  exercise  price,  to the extent not recognized as
taxable income as provided above, is treated as long-term or short-term  capital
gain or loss, depending on the holding period.

STOCK  APPRECIATION  RIGHTS.  No  taxable  income  is  reportable  when a  stock
appreciation right is granted to a participant.  Upon exercise,  the participant
will recognize ordinary income in an amount equal to the amount of cash received
and the fair market value of any Shares  received.  Any additional  gain or loss
recognized  upon any later  disposition  of the Shares  would be capital gain or
loss.

DIVIDEND EQUIVALENTS. No taxable income is reportable when a dividend equivalent
is  granted  to a  participant.  The  dividend  equivalents  will be  taxable as
ordinary  income to  participants  when  paid.  The  Company  is  entitled  to a
deduction  in  the  same  amount  as  the  ordinary  income  recognized  by  the
participant.

RESTRICTED STOCK,  PERFORMANCE SHARES. A participant  recognizes ordinary income
equal to the difference  between the purchase price, if any, and the fair market
value of the shares (the "spread") as any right of the Company to repurchase the
shares at the original  purchase  price lapses (that is, as the stock  "vests").
Under current  federal tax law, the  participant may elect to include the spread
in ordinary income at the time of grant. Any subsequent gain or loss upon resale
of the shares by the purchaser is treated as long or short-term  capital gain or
loss,  depending  on how long the shares are held.  The Company is entitled to

                                       8

a federal tax deduction in the same amount and at the same time as the purchaser
realizes ordinary income.

THE  FOREGOING IS ONLY A SUMMARY OF THE EFFECT OF FEDERAL  INCOME  TAXATION UPON
THE  EMPLOYEE OR  CONSULTANT  AND THE COMPANY  WITH  RESPECT TO AWARDS UNDER THE
STOCK PLAN AND DOES NOT PURPORT TO BE COMPLETE,  AND REFERENCE SHOULD BE MADE TO
THE  APPLICABLE  PROVISIONS  OF THE INTERNAL  REVENUE  CODE.  IN ADDITION,  THIS
SUMMARY DOES NOT DISCUSS THE TAX  CONSEQUENCES  OF AN OPTIONEE'S OR  PURCHASER'S
DEATH OR THE  PROVISIONS  OF THE INCOME TAX LAWS OF ANY  MUNICIPALITY,  STATE OR
FOREIGN COUNTRY IN WHICH THE EMPLOYEE OR CONSULTANT MAY RESIDE.

PARTICIPATION IN THE STOCK PLAN

The grant of options under the Stock Plan to directors  and executive  officers,
including the officers named in the Summary Compensation Table below, is subject
to the discretion of the administrator or the Stock Plan. As of the date of this
Proxy  Statement,  there has been no  determination  by the  administrator  with
respect to future awards under the 1997 Stock Plan.  Accordingly,  future awards
are not determinable.

In fiscal 2002, from the 1997 Stock Plan,  options to purchase 495,500 shares of
Common Stock were granted to all employees (excluding executive officers) and no
options to purchase  shares of Common Stock were granted to the Named  Executive
Officers  (defined  below).  In fiscal  2003,  through  March 7, 2003 options to
purchase 20,000 shares of Common Stock were granted to all employees  (including
executive  officers) from the 1997 Stock Plan, none of which were granted to the
Named Executive Officers. See "Option Grants in the Last Fiscal Year."

MATERIAL FEATURES OF COMPENSATION PLAN NOT APPROVED BY SHAREHOLDERS

INTER-TEL ACQUISITION STOCK OPTION PLAN

     The Acquisition Stock Option Plan (the  "Acquisition  Plan") was adopted by
the Board of  Directors in 1998 and has not been  approved by our  shareholders.
The Acquisition  Plan provides for the granting of  nonstatutory  stock options,
stock  appreciation  rights,  performance  shares,  restricted  stock awards and
dividend equivalents (in each case, an "Award").

     Awards may be granted under the  Acquisition  Plan to  individuals  who are
employees  or  consultants  of  Inter-Tel  or its  subsidiaries,  provided  that
officers and directors of Inter-Tel may not receive Awards under the Acquisition
Plan.  The  Acquisition  Plan is  administered  by a  committee  of the board of
directors,  which in its  discretion  determines the exercise price of the stock
options and other Awards granted under the Acquisition  Plan and the term of all
such Awards.  Stock options  granted under the  Acquisition  Plan generally vest
over  a five  (5)  year  period.  In the  event  of a  Change  of  Control,  all
outstanding  Awards in the nature of rights that may be  exercised  shall become
fully vested and  exercisable and all  restrictions on outstanding  Awards shall
lapse.

     As of December  31,  2002,  options  covering  551,471  shares of Inter-Tel
common stock were outstanding under the Acquisition Plan, 98,014 shares remained
available for future option grants,  and options covering 58,924 shares had been
exercised during the fiscal year ending December 31, 2002. No stock appreciation
rights, performance shares, dividend equivalents or restricted stock awards have
been issued under the Acquisition Plan.

     The   Acquisition   Plan  is  included  as  Exhibit  10.1  of   Inter-Tel's
Registration  Statement  on Form S-8,  filed with the  Securities  and  Exchange
Commission on November 13, 1998 (File No. 333-67261).

                                       9

                      EQUITY COMPENSATION PLAN INFORMATION

The following table  summarizes our equity  compensation  plan information as of
December 31, 2002.  Information is included for both equity  compensation  plans
approved by Inter-Tel shareholders and equity compensation plans not approved by
Inter-Tel shareholders.



                          COMMON SHARES TO BE
                              ISSUED UPON           WEIGHTED-AVERAGE        COMMON SHARES AVAILABLE
                              EXERCISE OF          EXERCISE PRICE OF       FOR FUTURE ISSUANCE UNDER
                              OUTSTANDING             OUTSTANDING          EQUITY COMPENSATION PLANS
                           OPTIONS, WARRANTS       OPTIONS, WARRANTS         (EXCLUDING SECURITIES
     PLAN CATEGORY            AND RIGHTS              AND RIGHTS            REFLECTED IN COLUMN (A))
                                  (a)                     (b)                       (c)
                                                                              
Equity compensation
plans approved by
Inter-Tel shareholders        3,637,170(1)              $ 12.93                 1,103,221 (2)

Equity compensation
plans not approved by
Inter-Tel shareholders          551,471(3)              $ 16.46                    98,014

Totals:                       4,188,641                 $ 13.40                 1,201,235


(1)  Includes options to purchase shares outstanding under the plans approved by
     Inter-Tel shareholders. Of these shares, options to purchase 442,450 shares
     were outstanding from the Inter-Tel 1994 Long-Term  Incentive Plan, options
     to purchase  3,109,720  shares were  outstanding  from the  Inter-Tel  1997
     Long-Term  Incentive  Plan and  options  to  purchase  85,000  shares  were
     outstanding from the 1990 Inter-Tel Director Option Plan.

(2)  Includes  shares  available for future  issuance  under the Inter-Tel  1994
     Long-Term  Incentive Plan, the Inter-Tel 1997 Long-Term Incentive Plan, the
     1990 Inter-Tel  Director  Option Plan and the Inter-Tel 1997 Employee Stock
     Purchase  Plan;  excludes  securities  reflected  in column  (a).  Of these
     shares,  16,826 shares were available  under the 1994  Long-Term  Incentive
     Plan,  356,811  shares were  available  under the Inter-Tel  1997 Long-Term
     Incentive  Plan,  155,000  shares were  available  under the 1990 Inter-Tel
     Director  Option Plan and 574,584 shares were available under the Inter-Tel
     1997 Employee  Stock  Purchase  Plan.  Under the Inter-Tel  1997  Long-Term
     Incentive  Plan,  the amount of shares  authorized  for issuance  increases
     annually by the lesser of (a) 2.5% of the outstanding  shares on that date,
     (b) 750,000 shares  (subject to appropriate  adjustments  for stock splits,
     dividends,   subdivisions,   combinations,   recapitalizations   and   like
     transactions)  or (c) a lesser amount as determined by the Inter-Tel  Board
     of Directors.

(3)  As of December 31, 2002,  individual options to purchase a total of 551,471
     shares  had  been  assumed  or  issued  in  connection   with   acquisition
     transactions by Inter-Tel,  at a weighted  average exercise price of $16.46
     per share. These options were issued under the Inter-Tel  Acquisition Stock
     Option Plan, which has not been approved by Inter-Tel shareholders.

                                       10

SECURITY OWNERSHIP OF MANAGEMENT

     The  following  table  and  footnotes  thereto  set  forth  the  beneficial
ownership  of Common  Stock of the  Company as of the Record  Date,  by (a) each
director  and  nominee for  director of the Company who owned  shares as of such
date,  (b)  each  of the  Named  Executive  Officers  (defined  below),  (c) all
directors and  executive  officers of the Company as a group and (d) each person
known  by  the  Company  to be the  beneficial  owner  of  more  than  5% of the
outstanding shares of Common Stock:



                                                                              SHARES OF COMMON STOCK
                                                                                BENEFICIALLY OWNED

                                                                  NUMBER              RIGHT TO      PERCENT
NAME                                                            OF SHARES (1)        ACQUIRE (2)    OF TOTAL
--------                                                        -------------        -----------    --------
                                                                                            
Steven G. Mihaylo
  1615 S. 52nd Street, Tempe, Arizona, 85281                     5,448,498                  --        21.1
J. Robert Anderson                                                  32,500              27,500           *
Jerry W. Chapman                                                    25,069              22,500           *
Gary D. Edens                                                       37,713              27,500           *
C. Roland Haden                                                     26,753               7,500           *
Norman Stout                                                       325,661(3)          276,800         1.3
Craig W. Rauchle                                                   425,684             398,800         1.6
Jeffrey T. Ford                                                    153,672(4)          125,000           *
Kurt R. Kneip                                                       90,588(5)           63,000           *
All directors and executive officers as a group (9 persons)      6,566,138             948,600        25.4

Other Beneficial Owners:
Entities Affiliated with Barclays Global (6)
  45 Fremont Street
  San Francisco, CA 94105                                        1,277,214(6)               --         5.0


*    Less than 1%.

(1)  Determined in accordance with Rule 13d-3 under the Securities  Exchange Act
     of 1934,  as  amended.  Under  this  rule,  a person  is  deemed  to be the
     beneficial  owner of securities  that can be acquired by such person within
     60 days from the Record Date upon the exercise of options.  Each beneficial
     owner's  percentage  ownership is  determined  by assuming that all options
     held by such  person  (but not  those  held by any other  person)  that are
     exercisable  within 60 days from the Record Date have been  exercised.  All
     persons  named in the table  have sole  voting  and  investment  power with
     respect to all shares issuable pursuant to stock options.  Unless otherwise
     noted in subsequent  footnotes to this table, the Company believes that all
     persons  named in the table  have sole  voting  and  investment  power with
     respect to all shares of Common Stock beneficially owned by them.
(2)  Shares that can be acquired  through stock options  vested through March 7,
     2003, or within 60 days of that date.
(3)  With  respect  to 20,000 of these  shares,  Mr.  Stout  shares  voting  and
     investment power with his spouse.
(4)  With  respect  to  27,417 of these  shares,  Mr.  Ford  shares  voting  and
     investment power with his spouse.
(5)  With  respect  to 16,000 of these  shares,  Mr.  Kneip  shares  voting  and
     investment power with his spouse.
(6)  Based solely upon  information  contained in a Schedule 13G filed  February
     10, 2003.  Of the total  shares  owned,  965,063 were  reported by Barclays
     Global  Investors,  NA and 312,151  were  reported by Barclays  Global Fund
     Advisors.

                                       11

BOARD MEETINGS AND COMMITTEES

     The Board of Directors  of the Company  held a total of four (4)  regularly
scheduled meetings during the fiscal year ended December 31, 2002.

     The  Audit  Committee  of the Board of  Directors  consisted  of  directors
Chapman,  Anderson and Haden,  through February 11, 2002. Effective February 12,
2002,  director Edens was elected as a member of the Audit Committee.  The Audit
Committee  amended its  charter on  February  17, 2003 and a copy of the amended
charter is attached as Exhibit A to this Proxy Statement.  Pursuant to the Audit
Committee charter, the Audit Committee reviews, acts and reports to the Board of
Directors of the Company on various auditing and accounting  matters,  including
the  appointment  of the  Company's  independent  accountants,  the scope of the
Company's  annual  audits,  fees  to  be  paid  to  the  Company's   independent
accountants,  the  performance  of the Company's  independent  accountants,  the
sufficiency of the Company's internal controls and the Company's  accounting and
financial  management  practices.  The Audit Committee met five (5) times during
the  last  fiscal  year.  All  of  the  members  of  the  Audit   Committee  are
"independent"  members  as  defined  under  Rule  4200(a)(15)  of  the  National
Association of Securities  Dealers. A report of the Audit Committee is set forth
below.

     The  Compensation  Committee  consisted  of  directors  Anderson  and Edens
through  December  31,  2002.  The  Compensation   Committee   reviews  employee
compensation  and makes  recommendations  thereon to the Board of Directors  and
administers the Company's Stock Incentive Plans. The Compensation Committee also
determines,  upon review of relevant information,  the employees to whom options
shall be granted.  The Compensation  Committee met two (2) times during the last
fiscal year. A report of the Compensation Committee is set forth below.

     During the fiscal year ended December 31, 2002, each director  attended all
of the Board meetings. Each member of the Board who served on one or more of the
above-listed  committees attended all of the committee(s) on which such director
served, in person or by consent.

           AUDIT COMMITTEE REPORT FOR THE YEAR ENDED DECEMBER 31, 2002

     The Audit Committee oversees the Company's  financial  reporting process on
behalf of the Board of Directors.  Management has the primary responsibility for
the  financial  statements  and the reporting  process  including the systems of
internal  controls.  In  fulfilling  its oversight  responsibilities,  the Audit
Committee  reviewed the audited  financial  statements in the Annual Report with
management including a discussion of the quality, not just the acceptability, of
the  accounting   principles,   the  reasonableness  of  significant  accounting
judgments  and  the  clarity  of the  Company's  disclosures  in  the  financial
statements.

     In addition,  the Audit Committee  reviewed with the independent  auditors,
who are responsible for expressing an opinion on the conformity of those audited
financial statements with accounting principles generally accepted in the United
States,  their judgments as to the quality,  not just the acceptability,  of the
Company's  accounting  principles  and such other  matters as are required to be
discussed with the Audit Committee under generally accepted auditing  standards,
and in particular,  SAS 61. Furthermore,  the Audit Committee discussed with the
independent auditors the auditors'  independence from management and the Company
including the matters in the written  disclosures  required by the  Independence
Standards  Board Standard No. 1, and considered the  compatibility  of non-audit
services with the auditors' independence.

     The  Audit  Committee  also  discussed  with  the  Company's  internal  and
independent  auditors the overall scope and plans for their  respective  audits.
The Audit Committee meets with the internal and independent  auditors,  with and
without management present, to discuss the results of their examinations,  their
evaluations of the Company's  internal  control,  and the overall quality of the
Company's financial reporting. The Audit Committee held five (5) meetings during
the fiscal year ended December 31, 2002.

                                       12

     In reliance on the reviews  and  discussions  referred to above,  the Audit
Committee  recommended to the Board of Directors,  and the Board approved,  that
the audited  financial  statements be included in the Annual Report on Form 10-K
for the year ended December 31, 2002 for filing with the Securities and Exchange
Commission. The Audit Committee and the Board have also recommended,  subject to
shareholder approval,  the selection of the Company's independent auditors.  The
Audit  Committee  amended  its  charter on  February  17, 2003 and a copy of the
amended charter is attached as Exhibit A to this Proxy Statement.

AUDIT COMMITTEE:  Jerry W. Chapman (Chairman), J. Robert Anderson, Dr. C. Roland
Haden and Gary Edens.
February 17, 2003

                              DIRECTOR COMPENSATION

     We do not pay  directors  who are also  officers of the Company  additional
compensation for their service as directors.  During 2002, compensation for each
non-employee director included the following:



DESCRIPTION                                                           THROUGH 2-11-02     AFTER 2-11-02
-----------                                                           ---------------     -------------
                                                                                   
Each regularly scheduled Board of Directors meeting attended              $ 1,500            $ 1,500

Quarterly stipend for non-chairman committee members                      $ 5,000            $ 5,000

Quarterly stipend for compensation committee chairman                     $ 5,500            $ 5,500

Quarterly stipends for audit committee chairman                           $ 6,000            $ 7,000

Each regularly scheduled compensation committee meeting attended          $ 1,000            $ 1,000

Each regularly scheduled audit committee meeting attended                 $ 1,500            $ 2,000

Each special meeting of the Board or committee of the Board               $ 1,000            $ 1,000

Expenses of attending Board and Committee meetings                     As incurred        As incurred

The Company also allows each director to elect to  participate in
     the health  benefit  plans each year.  Directors are offered      Participation      Participation
     participation  in  the  same  plans  offered  to  employees,        offered in         offered in
     subject to payment by each electing  director of one-half of      Company plans      Company plans
     the related  premiums paid by Cobra  participants,  plus all
     applicable co-pays and/or deductibles.

Annual stock option  grants to purchase  shares of Common  Stock,         5,000              7,500
     pursuant to the  Company's  Director  Stock  Option Plan (as
     amended),  at the market price five (5) business  days after
     the date of the annual Board meeting


                                       13

                             EXECUTIVE COMPENSATION

     The following Summary Compensation Table sets forth the compensation earned
for services rendered to the Company during the fiscal years 2002, 2001 and 2000
by the Chief  Executive  Officer  and the four  other  most  highly  compensated
executive  officers of the Company who were serving as executive officers of the
Company at the end of 2002 and whose  aggregate  salary and bonus in fiscal 2002
exceeded $100,000 (the "Named Executive Officers").

                           SUMMARY COMPENSATION TABLE



                                                                                Long-Term
                                                                              Compensation
                                                                                 Awards
                                                                                 ------               All
                                                                               Securities            Other
                                                  Salary         Bonus         Underlying        Compensation
Name and Position                     Year         ($)          ($) (1)        Options (#)          ($) (2)
-----------------                     ----         ---          -------        -----------          -------
               (a)                     (b)         (c)            (d)              (g)                (i)
                                                                                     
Steven G. Mihaylo                     2002       300,000        240,000                0            256,500
   Chairman and Chief                 2001       300,000              0                0              6,000
   Executive Officer                  2000       300,000              0                0              6,000

Norman Stout                          2002       300,000        300,000                0            244,328
   Exec. Vice President and           2001       300,000              0          372,000             16,466
   Chief Administrative Officer       2000       298,462              0                0             47,012

Craig W. Rauchle                      2002       300,000        300,000                0            282,287
   Exec. Vice President and           2001       300,000              0          372,000             15,796
   Chief Operating Officer            2000       298,462              0                0             14,996

Jeffrey T. Ford                       2002       250,000        168,942                0             45,500
   Sr. Vice President and             2001       221,157              0           40,000              5,100
   Chief Technology Officer           2000       190,316              0           15,000              4,841

Kurt R. Kneip                         2002       174,038         70,000                0              5,221
   Sr. Vice President and             2001       150,000              0           20,000              4,500
   Chief Financial Officer            2000       149,615              0            5,000              5,013


(1)  The Compensation  Committee set earnings per share  performance  levels for
     the consolidated Company, upon which incentives were placed for each of the
     executives.  Cash bonus  awards,  based  upon  meeting  or  exceeding  such
     performance levels and limited to a percentage of base salary, were set for
     each executive  officer.  With the exception of Mr. Ford,  Named  Executive
     Officer  bonuses  were  based  entirely  on  Inter-Tel  earnings  per share
     targets.  Seventy-five percent of the performance award opportunity for Mr.
     Ford was based on  earnings  and other  specific  measurements  within  his
     operating segment of the Company,  and 25% was based on Inter-Tel  earnings
     per share targets. Maximum bonus awards, ranging from 60% to 100% of annual
     base  compensation  were set for the Named Executive  Officers.  Column (d)
     reflects net bonuses achieved for these performance targets.
(2)  In February 2002, Inter-Tel received a gross cash award of $20 million as a
     result of an arbitration  settlement in connection  with a lawsuit filed by
     Inter-Tel in 1996. As a result of this  settlement  and in  recognition  of
     such  executives'  efforts in  connection  with the  lawsuit,  the Board of
     Directors  approved one-time payments of $250,000,  $225,000,  $225,000 and
     $40,000 to Steven G. Mihaylo,  Norman  Stout,  Craig Rauchle and Jeff Ford,
     respectively.  During  2002,  Mr.  Rauchle also  received  $40,000 in other
     compensation  related to reimbursement of health and welfare benefits for a
     family member.  The Company  contribution  under its 401(k) Retirement Plan
     for 2002 is estimated to be $5,500 each for Messrs.  Stout and Ford; $5,263
     for Mr.  Rauchle  and  $5,221 for Mr.  Kneip.  Messrs.  Mihaylo,  Stout and
     Rauchle received auto allowances of $6,500,  $6,000 and $6,000 respectively
     during 2002. In addition, Messrs. Stout and Rauchle received reimbursements
     of $7,828

                                       14

     and $6,024,  respectively,  for club dues and expenses.  No compensation is
     present under omitted columns (e), (f) and (h).

     The following table below sets forth  information  concerning stock options
held or acquired by each of the Named  Executive  Officers during the year ended
December 31, 2002:

     AGGREGATED OPTION EXERCISES IN 2002 AND DECEMBER 31, 2002 OPTION VALUES



                                                                        Number of
                                                                       Unexercised            Value of in-the-money
                                                                         Options                     options
                                         Shares                      At December 31,             At December 31,
                                        Acquired                         2002 (#)                  2002 ($) (2)
                                           on          Value         ---------------             ---------------
                                        Exercise     Realized          Exercisable/                Exercisable/
Name                                       (#)        ($) (1)         Unexercisable               Unexercisable
      (a)                                  (b)          (c)                (d)                         (i)
                                                                                   
Steven G. Mihaylo                        144,000     1,243,080                 -- / --                       -- / --
Norman Stout                               5,000         5,775       202,400 / 329,600         1,235,143 / 3,483,772
Craig W. Rauchle                              --            --       324,400 / 297,600         4,356,976 / 3,386,652
Jeffrey T. Ford                               --            --        113,000 / 45,000           1,410,835 / 438,695
Kurt R. Kneip                             10,000       220,592         59,000 / 19,000             860,190 / 214,165


(1)  Based upon the market price of the  purchased  shares on the exercise  date
     less the option exercise price paid for such shares.
(2)  Based upon the market  price of $20.91  per  share,  which was the  closing
     selling  price per share of Common Stock on the Nasdaq  National  Market on
     the last day of the Company's  2002 fiscal year,  less the option  exercise
     price payable per share.

                        OPTION GRANTS IN LAST FISCAL YEAR

The Company granted no stock options to Named Executive Officers during the year
ended December 31, 2002.

       COMPENSATION COMMITTEE REPORT FOR THE YEAR ENDED DECEMBER 31, 2002

EXECUTIVE COMPENSATION PRINCIPLES

     The Company's Compensation Committee's responsibilities include determining
the cash and non-cash  compensation  of  executive  officers.  The  Compensation
Committee's policy regarding compensation of the Company's executive officers is
to provide generally  competitive  salary levels and compensation  incentives in
order to attract and retain individuals of outstanding ability; to recognize and
reward individual performance and the performance of the Company; and to support
the  Company's  primary goal of  increasing  shareholder  value.  Through  2002,
non-cash compensation had been limited to stock option grants to purchase Common
Stock at fair market value at the grant date. All executive officers and certain
employees of the Company  participate in such stock incentive plans. All options
to purchase  Common Stock were granted  with  exercise  prices equal to the fair
market value of the Common Stock on the date of grant.  These plans are designed
to attract and retain  qualified  personnel and to tie their  performance to the
enhancement of shareholder  value.  Stock options vest at the end of either four
or five years from the date of grant.

     Executive officers,  together with other permanent Inter-Tel employees, may
also  participate in the Company's  401(k) Thrift  Savings Plan.  Each executive
officer participated in the Inter-Tel Employee Stock Ownership Plan through July
1997,  the date the plan assets were frozen,  except for Mr. Stout,  who was not
allocated shares before the date the plan was frozen. All executive officers may
also participate

                                       15

in the Inter-Tel Employee Stock Purchase Plan except for Mr. Mihaylo, who is not
eligible to participate  because he owns greater than 5% of the company's Common
Stock.

     In February 2002, Inter-Tel received a gross cash award of $20 million as a
result of an  arbitration  settlement  in  connection  with a  lawsuit  filed by
Inter-Tel  in 1996.  As a result  of this  settlement,  the  board of  directors
approved  payments  of  $250,000,  $225,000,  $225,000  and $40,000 to Steven G.
Mihaylo, Norman Stout, Craig Rauchle and Jeff Ford, respectively. These one-time
special  payments  were  approved  by  the  Compensation   Committee  after  the
settlement  was awarded,  based in part on the  significant  amounts of time and
energy expended over several years by these executives related to the lawsuit.

     During 1999,  each of the Named  Executive  Officers and other officers and
selected  employees of the Company were offered  loans to acquire the  Company's
Common Stock. Promissory Notes were established to cover the cost of exercise of
stock options,  including  applicable taxes, or the cost of the Company's Common
Stock  purchased in the open market  during May and June of 1999.  The loans are
interest-only  notes with balloon  payments  due or before  March 15, 2004.  The
loans bear interest at the mid-term applicable federal interest rate, compounded
annually.  Interest  payments are due on or before March 15 of each  anniversary
beginning on March 15, 2000.  The notes are full recourse  loans and the Company
retains the Common Stock certificates as collateral.  Messrs.  Mihaylo and Kneip
each paid off their  respective  loans in full during 1999 and Mr. Ford paid off
his loan in full in 2002. On March 3, 2003, Mr. Stout paid $26,026 for principal
and  $10,214  for  accrued  interest  on his  loan.  Mr.  Rauchle  continues  to
participate in the loan program.  The following  table sets forth the details at
December  31, 2002 of the  remaining  stock  option  loans for each of the Named
Executive Officers that had activity during 2002.



                                                          Life-to-date            Principal and              Loan
                                   Original Stock            Accrued            Interest Payments         Balance at
Name                              Loan Balance ($)        Interest (a)         Through 12-31-02(b)       12-31-02 (c)
----                              ----------------        ------------         -------------------       ------------
                                                                                               
Norman Stout                          266,026                49,766                  41,107                274,685
Craig W. Rauchle                      106,816                18,865                  51,103                 74,578
Jeffrey T. Ford                       110,024                17,852                 127,876                     --


(a)  Accrued  interest is the lesser of the amount accrued through  December 31,
     2002 or date of loan payoff.
(b)  Mr. Ford paid all outstanding  principal and interest amounts due under his
     loan on May 15, 2002. Not included in the table above is a payment on March
     3, 2003 made by Mr. Stout of $26,026 for  principal and $10,214 for accrued
     interest on his loan.  Mr.  Rauchle paid interest on his loan on the annual
     March 15 due date.
(c)  Loan balance  includes accrued interest through December 31, 2002. On March
     3, 2003,  Mr.  Stout paid  $26,026  for  principal  and $10,214 for accrued
     interest on his loan; accordingly,  Mr. Stout's loan balance was reduced to
     $240,000 as of March 3, 2003.

     Two of the  Company's  executive  officers  received  loans from  Inter-Tel
during 1999 to acquire  common stock in Cirilium,  a company  formed during 1999
that was jointly owned by Inter-Tel and Hypercom  Corporation.  Norman Stout and
Craig  Rauchle  received  loans on December 29, 1999 of $250,000  and  $200,000,
respectively,  to acquire  375,000 and 300,000 shares,  respectively,  of voting
common stock of Cirilium.  The  Promissory  Notes are  interest-only  notes with
balloon payments due on or before March 15, 2004. The loans bear interest at the
mid-term  applicable  federal  interest  rate,  compounded  annually.   Interest
payments  are due on or before March 15 of each  anniversary  beginning on March
15, 2000.  The notes are full  recourse  loans.  Mr. Stout paid off his Cirilium
stock loan in full on March 3, 2003. The following  table sets forth the details
of the Cirilium loans through December 31, 2002.

                                       16



                                                 Life-to-date         Principal and           Loan
                             Original Stock         Accrued         Interest Payments      Balance at
Name                        Loan Balance ($)       Interest          Through 12-31-02     12-31-02 (c)
----                        ----------------       --------          ----------------     ------------
                                                                                
Norman Stout (a)                 250,000            34,323                156,313           128,010
Craig W. Rauchle (b)             200,000            28,455                100,445           128,010


(a)  Not  included in the table above is the payment by Mr.  Stout of the entire
     outstanding  principal and interest on his loan then  remaining on March 3,
     2003.
(b)  Not  included in the table above is a payment by Mr.  Rauchle for  interest
     accrued on his loan required to be paid by the annual March 15 due date.
(c)  Loan balance includes accrued interest through December 31, 2002. Mr. Stout
     paid off the entire  principal and interest on his loan balance on March 3,
     2003.

     The  Compensation  Committee  intends to continue to consider  expansion of
executive  compensation to include deferred cash and  equity-based  compensation
integrated  with the  attainment  of specific  long-term  performance  goals and
shareholder value enhancement.

EXECUTIVE COMPENSATION PROGRAM FOR KEY EXECUTIVES

     The  total  compensation  program  for  executives  includes  both cash and
equity-based  compensation.  The Compensation  Committee determines the level of
salary for executive  officers and  determines the salary or salary ranges based
upon periodic reviews of base salary levels for comparable  officer positions in
similar  companies of comparable  size and  capitalization.  Salary  changes are
based  upon  the   Compensation   Committee's   assessment  of  the  executive's
performance and the scope and complexity of the position held.

     At the  beginning  of  2002,  the  Compensation  Committee  considered  the
Company's target earnings per share goals and the business plans of the Company.
Consideration included past and anticipated performance,  new product and market
expectations,  assets employed and similar factors.  The Compensation  Committee
set earnings per share  performance  levels for the consolidated  Company,  upon
which  incentives  were placed for each of the  executives.  Cash bonus  awards,
based upon  meeting  or  exceeding  such  performance  levels  and  limited to a
percentage  of base  salary,  were  set for  each  executive  officer.  With the
exception of Mr. Ford,  Named  Executive  Officer bonuses were based entirely on
Inter-Tel  earnings per share targets.  Seventy-five  percent of the performance
award  opportunity  for Mr.  Ford  was  based on  earnings  and  other  specific
measurements  within his operating segment of the Company,  and 25% was based on
Inter-Tel earnings per share targets.  Maximum bonus awards, ranging from 60% to
100% of annual base compensation were set for the Named Executive Officers.

     As  indicated   above,   annual  cash  bonus  awards  are  integrated  with
performance   against  specific   earnings  per  share  and  operating   segment
measurement  goals  set  forth  in  the  Company's  business  plan.  Performance
benchmarks  are tied to the specific  earnings per share and  operating  segment
performance of the Company.  The cash bonuses in the Summary  Compensation Table
reflect the  performance  of the Named  Executive  Officers  against the targets
established  at the  beginning  of each year.  The  performance  levels were not
achieved  during  2001  or  2000  for  any  of  the  Named  Executive  Officers;
accordingly, no bonuses were paid for 2001 or 2000 for any of these executives.

                                       17

CHIEF EXECUTIVE OFFICER

     The Chief  Executive  Officer's  salary for 2002 was determined  based upon
periodic  reviews  of the  salaries  of  Chief  Executive  Officers  of  similar
companies of comparable size and  capitalization  and upon a review of the Chief
Executive  Officer's  performance  against the Company's 2001  performance.  The
Compensation  Committee  determined  the CEO's 2002 bonus  opportunity  based on
similar Company  consolidated  earnings  performance  criteria used to determine
bonuses for the other executive  officers.  No stock options were granted to Mr.
Mihaylo to purchase Inter-Tel stock during 2002.

COMPENSATION COMMITTEE: J. Robert Anderson (Chairman) and Gary D. Edens

                                       18

                COMPARISON OF FIVE-YEAR CUMULATIVE TOTAL RETURNS

     The following  graph compares the cumulative  total return of the Company's
Common Stock with the Nasdaq  Composite Index and a  self-determined  peer group
index from December 1997 to December  2002.  The Common Stocks of the peer group
companies have been included on a weighted basis to reflect the relative  market
capitalization at the end of each period shown.  Inter-Tel  selected Avaya, Inc.
(Avaya) as a member of our  self-determined  peer group, using measurements from
the date of Avaya's inception  (September 18, 2000). Comdial Corp. (Comdial) was
delisted from the Nasdaq stock market  effective  November 25, 2002;  therefore,
the graph below  depicts the peer group data  available  only through that date.
The graph below presents data for the  self-determined  peer group for the final
time through 2002.  Inter-Tel  selected the Nasdaq telecom index for comparisons
in the second graph and for future comparative  periods. In this year of change,
both graphs are presented for comparison purposes.

                                  [LINE GRAPH]

                                     Legend



Description                        12/31/97  12/31/98  12/29/99  12/31/00  12/31/01  12/31/02
-----------                        --------  --------  --------  --------  --------  --------
                                                                     
INTER-TEL, INCORPORATED              100.0     120.9     129.6      40.0     100.4     109.7
Nasdaq Composite Index               100.0     141.0     261.5     157.4     124.9      86.3
Self-Determined Peer Group (1)       100.0      80.1      46.6       9.4      11.1       2.4


(1)  Companies in the Self-Determined  Peer Group:  COMDIAL CORP, AVAYA INC. and
     NORSTAN INC.

Notes: A. The lines represent monthly index levels derived from compounded daily
returns that include all dividends.  B. The indexes are reweighted daily,  using
the  market  capitalization  on the  previous  trading  day.  C. If the  monthly
interval,  based on the fiscal  year-end,  is not a trading day,  the  preceding
trading  day is used.  D. The index  level for all  series  was set to $100.0 on
12/31/97.

                                       19

                COMPARISON OF FIVE-YEAR CUMULATIVE TOTAL RETURNS

     The following  graph compares the cumulative  total return of the Company's
Common Stock with the Nasdaq  Composite Index and the Nasdaq  Telecommunications
Stocks index from December 1997 to December 2002.  Inter-Tel selected the Nasdaq
Telecommunications  Stock index for  comparisons  in this  second  graph and for
future comparative periods.

                                  [LINE GRAPH]

                                     Legend



Description                        12/31/97  12/31/98  12/29/99  12/31/00  12/31/01  12/31/02
-----------                        --------  --------  --------  --------  --------  --------
                                                                      
INTER-TEL, INCORPORATED              100.0     120.9     129.6       40.0    100.4      109.7
Nasdaq Composite Index               100.0     141.0     261.5      157.4    124.9       86.3
Nasdaq Telecommunications Stocks     100.0     165.0     295.0      125.7     84.2       38.8
  SIC 4800-4899 US & Foreign


Notes: A. The lines represent monthly index levels derived from compounded daily
returns that include all dividends.  B. The indexes are reweighted daily,  using
the  market  capitalization  on the  previous  trading  day.  C. If the  monthly
interval,  based on the fiscal  year-end,  is not a trading day,  the  preceding
trading  day is used.  D. The index  level for all  series  was set to $100.0 on
12/31/97.

                                       20

CERTAIN RELATIONSHIPS AND RELATED PARTY TRANSACTIONS

     Please refer to "Executive  Compensation  Principles" above for information
regarding  loans  offered to Named  Executive  Officers to acquire the Company's
Common Stock.

COMPLIANCE WITH SECTION 16(a) OF THE EXCHANGE ACT

     Section  16(a) of the  Securities  and  Exchange  Act of 1934  requires the
Company's  directors and executive  officers,  and persons who own more than ten
percent of a registered class of the Company's equity  securities,  to file with
the Securities and Exchange  Commission initial reports of ownership and reports
of changes in  ownership  of Common  Stock and other  equity  securities  of the
Company.  Officers,  directors  and greater  than ten percent  shareholders  are
required by SEC  regulations  to furnish the Company  with copies of all Section
16(a) forms they file.

     To the Company's  knowledge,  based on review of the copies of such reports
furnished to the Company and written  representations that no other reports were
required,  during the year ended  December  31, 2002,  all Section  16(a) filing
requirements applicable to its officers,  directors and ten percent shareholders
were  complied  with.  However,  on December 31, 2002,  the Company  reallocated
forfeited shares from its ESOP plan to all eligible employees.  Messrs. Mihaylo,
Rauchle,  Ford  and  Kneip  received  14,  14,  12  and 10  reallocated  shares,
respectively on that date, but did not file Form 4's within two days, or January
3, 2003.  Each of the four  individuals  filed Form 4's on January 17, 2002, one
day after receiving notice of the reallocation.

OTHER MATTERS

     The Board of  Directors  is not aware of any matters that will be presented
for consideration at the Annual Meeting other than those described in this Proxy
Statement.  If any other matters  properly come before the Annual  Meeting,  the
persons named on the accompanying Proxy will have the authority to vote on those
matters in accordance with their own judgment.

                                        By Order of the Board of Directors


                                        Kurt R. Kneip, Secretary
                                        March 19, 2003

                                       21

                                    EXHIBIT A

                             INTER-TEL, INCORPORATED
                       AUDIT COMMITTEE CHARTER, AS AMENDED
                                FEBRUARY 17, 2003

ORGANIZATION

This Audit Committee Charter (the "Charter") governs the operations of the Audit
Committee  (the  "Committee")  of Inter-Tel,  Incorporated  ("Inter-Tel"  or the
"Corporation").  The charter will be reviewed and  reassessed  by the  Committee
annually,  and proposed  changes,  if any, will be  recommended to the Board for
approval.  The Committee  shall be appointed by the Board and shall  comprise at
least three directors, each of whom shall be qualified to serve on the Committee
pursuant  to the  following  requirements  (as well as any  additional  criteria
required by the Securities and Exchange Commission (the "SEC") or NASDAQ:

     *    Each member will be an independent  director, as defined in (i) NASDAQ
          Rules and (ii) the rules of the SEC.

     *    Each member will be able to read and understand  fundamental financial
          statements,  in  accordance  with the  NASDAQ  National  Market  Audit
          Committee requirements; and
     *    At least one member of the  Committee  will  qualify  as a  "financial
          expert," in accordance with the rules of the SEC.
The Chairman of the Committee (the "Chairman") shall be designated by the Board,
provided,  however,  that if the Board does not so  designate  a  Chairman,  the
members of the Committee, by majority vote, may designate the Chairman.

STATEMENT OF PURPOSE

The Committee's purpose is to:

     *    To take such actions as are necessary to monitor: (i) the integrity of
          the  Corporation's   financial   reporting,   (ii)  the  Corporation's
          compliance with legal and regulatory requirements,  (iii) the internal
          and   independent   auditor's    qualifications,    independence   and
          performance,  and  (iv)  the  Corporation's  internal  accounting  and
          financial controls;
     *    Outline to the Board  improvements  made,  or to be made,  in internal
          accounting controls;
     *    Appoint, determine funding for, and oversee the independent auditors;
     *    Prepare  the report  that the rules of the SEC  require be included in
          the Corporation's annual proxy statement;
     *    Provide the Corporation's Board with the results of its monitoring and
          recommendations derived therefrom; and
     *    Provide to the Board such  additional  information and materials as it
          may deem  necessary to make the Board aware of  significant  financial
          matters that require the attention of the Board.

It  is  the   responsibility   of  the  Committee  to  maintain  free  and  open
communication  between  the  Committee,   independent  auditors,   the  internal
auditors,  Board of Directors and  Corporation  Management.  In discharging  its
oversight  role, the Committee is empowered to investigate any matter brought to
its attention with full access to all books,  records,  facilities and personnel
of the Corporation and, further,  it has the power to retain outside counsel, or
other experts, for this purpose.

                                       22

RESPONSIBILITIES AND PROCESSES

The primary  responsibility  of the  Committee  is to oversee the  Corporation's
financial reporting process on behalf of the Board and report the results of its
activities  to  the  Board.   Management  is   responsible   for  preparing  the
Corporation's   financial  statements.   The  Committee,  in  carrying  out  its
responsibilities, believes its policies and procedures should remain flexible in
order to best react to changing conditions and circumstances.

The Committee  shall have the following  authority  and  responsibilities.  Such
authority and  responsibilities  are set forth as a guide with the understanding
that the Committee or the Board may amend or  supplement  them from time to time
as appropriate.

     *    Review and  approve the  Corporation's  independent  auditors'  annual
          engagement letter, including the proposed fees contained therein;
     *    Pre-approve  audit and non-audit  services provided to the Corporation
          by the  independent  auditors  (or  subsequently  approving  non-audit
          services  in  those  circumstances  where  a  subsequent  approval  is
          necessary and  permissible).  In this regard,  (x) the Committee shall
          have the sole  authority  to  approve  the  hiring  and  firing of the
          independent  auditors,  all  audit  engagement  fees and terms and all
          non-audit  engagements,  as may be  permissible,  with the independent
          auditors  and  (y) the  Committee  may  elect  to  form  and  delegate
          authority  to  subcommittees  consisting  of one or more  members when
          appropriate,  including the authority to grant  pre-approvals of audit
          and permitted  non-audit  services,  provided  that  decisions of such
          subcommittee  to grant  pre-approvals  shall be  presented to the full
          Committee at its next scheduled meeting;
     *    Review the performance of the Corporation's  independent  auditors and
          make  recommendations  to  the  Board  regarding  the  replacement  or
          termination of the independent auditors when circumstances warrant;
     *    Oversee the independence of the Corporation's independent auditors by,
          among other things:
          o    requiring the independent auditors to deliver to the Committee on
               a  periodic  basis a formal  written  statement  delineating  all
               relationships   between   the   independent   auditors   and  the
               Corporation  consistent with Independent Standards Board Standard
               No. 1;
          o    actively  engaging in a dialogue  with the  independent  auditors
               with respect to any disclosed  relationships or services that may
               impact  the  objectivity  and  independence  of  the  independent
               auditors and recommending that the Board take appropriate  action
               in to satisfy itself of the auditors' independence; and
          o    Reviewing  reports  submitted  to  the  audit  committee  by  the
               independent  auditors  in  accordance  with  the  applicable  SEC
               requirements.
     *    Instruct  the  Corporation's   independent   auditors  that  they  are
          ultimately  accountable  to the Committee and the Board,  and that the
          Committee and the Board are responsible for the selection,  evaluation
          and termination of the Corporation's  independent  auditors (including
          resolution  of  disagreements   between  management  and  the  auditor
          regarding financial reporting);
     *    Discuss with the  Corporation's  independent  auditors  the  financial
          statements and audit findings,  including any significant adjustments,
          management  judgments  and  accounting   estimates,   significant  new
          accounting  policies and  disagreements  with management and any other
          matters described in SAS No. 61, as may be modified or supplemented;
     *    Review  and  discuss  the  results  of  the  year-end   audit  of  the
          Corporation,   including  any  comments  or   recommendations  of  the
          Corporation's   independent   auditors,   and  the  audited  financial
          statements and related MD&A to be included in the Corporation's Annual
          Report on Form 10-K;

                                       23

     *    Review with management and the independent  auditors the Corporation's
          interim  financial   statements  and  the  related  MD&A  included  in
          Quarterly  Reports  on  Form  10-Q,   including  the  results  of  the
          independent auditor's reviews of the quarterly financial statements;
     *    Direct the Corporation's  independent auditors to review before filing
          with the SEC the Corporation's  interim financial  statements included
          in Quarterly  Reports on Form 10-Q, using  professional  standards and
          procedures for conducting such reviews;
     *    Review with  management  and the  independent  auditors  weaknesses in
          internal  controls and any significant  suggestions  for  improvements
          provided to management by the independent auditors;
     *    Review before release the unaudited quarterly operating results in the
          Corporation's  quarterly  earnings  release,   including  the  use  of
          "pro-forma" or "adjusting" non-GAAP information,  as well as financial
          information  and  earnings  guidance  provided  to  analysts,   rating
          agencies or similar external audiences;
     *    Meet at least  quarterly with the senior internal  auditing  executive
          and the independent auditor in separate executive sessions;
     *    Request from the Corporation that appropriate funding be provided,  as
          determined  by the  Committee,  for  payment  of  compensation  to the
          independent  auditor for the purpose of  rendering or issuing an audit
          report and to any advisor employed by the Committee;
     *    Provide a report in the Corporation's proxy statement;
     *    Unless submitted to another comparable  independent body of the Board,
          as and to the extent required under applicable federal securities laws
          and  related  rules and  regulations,  and/or the  NASDAQ  Marketplace
          Rules,  related party transactions shall be submitted to the Committee
          for review and the Committee  shall approve or disapprove such related
          party transactions;
     *    Obtain from the  Corporation's  independent  auditors any  information
          pursuant to Section 10A of the Securities Exchange Act of 1934;
     *    Establish procedures for receiving,  retaining and treating complaints
          received by the Corporation regarding accounting,  internal accounting
          controls or  auditing  matters and  procedures  for the  confidential,
          anonymous  submission by employees of concerns regarding  questionable
          accounting or auditing matters;
     *    Report regularly to the Board on its activities, as appropriate.

     The Committee, as necessary or appropriate, shall also:

     IN REGARDS TO FINANCIAL STATEMENT AND DISCLOSURE MATTERS:

     *    Review  with  management  and the  independent  auditor  the effect of
          regulatory  and accounting  initiatives  as well as off-balance  sheet
          structures on the Corporation's financial statements;
     *    Receive periodic reports from the Corporation's  independent  auditors
          and  management of the  Corporation  regarding the review,  selection,
          application  and disclosure of  Corporation's  significant  accounting
          policies;
     *    Review with management and the Corporation's independent auditors such
          accounting   policies  (and  changes   therein)  of  the  Corporation,
          including any financial  reporting  issues which could have a material
          impact  on the  Corporation's  financial  statements,  as  are  deemed
          appropriate  for  review  by the  Committee  prior to any  interim  or
          year-end filings with the SEC or other regulatory body;
     *    Review the adequacy and effectiveness of the Corporation's accounting,
          disclosure  and  internal  control  policies  and  procedures  through
          inquiry,  discussion  and  periodic  meetings  with the  Corporation's
          independent  auditors and management of the  Corporation and to review
          before  release  the  disclosure  regarding  such  system of  internal
          controls required under SEC rules to be contained in the Corporation's
          periodic  filings and the  attestations  or reports of the independent
          auditors relating to such disclosure;

                                       24

     *    Review with management the Corporation's  administrative,  operational
          and  accounting  internal  controls,  and  advise  the Board as to any
          concerns  regarding whether the Corporation is operating in accordance
          with its prescribed policies, procedures and codes of conduct;

     IN REGARDS TO OVERSIGHT OF THE COMPANY'S  RELATIONSHIP WITH THE INDEPENDENT
AUDITOR:

     *    Review the  independent  auditors'  most recent  internal and external
          quality control review (if applicable);
     *    Review  and  accept,  if  appropriate,  the  annual  audit plan of the
          Corporation's  independent  auditors,  including  the  scope  of audit
          activities,  and monitor such plan's  progress and results  during the
          year;
     *    Review the experience and  qualifications of the senior members of the
          independent  auditor team and the quality  control  procedures  of the
          independent auditor;
     *    Review with management the  guidelines/practices for the Corporation's
          hiring of employees of the independent auditor who were engaged on the
          Corporation's account;

     IN REGARDS TO COMPLIANCE OVERSIGHT RESPONSIBILITIES:

     *    Oversee  compliance with the requirements of the SEC for disclosure of
          auditor's services and audit committee members,  member qualifications
          and activities;
     *    Review with management and the independent  auditor any correspondence
          with  regulators or governmental  agencies or published  reports which
          raise material issues regarding the Corporation's financial statements
          or accounting policies;
     *    Meet with the general counsel and outside counsel when appropriate, to
          review legal and  regulatory  matters,  including any matters that may
          have a material impact on the financial statements of the Corporation;
     *    Review  the  Corporation's  program  to  monitor  compliance  with the
          Corporation's  Code of  Conduct  or  similar  ethics  code  (including
          policies related to conflicts of interest), and meet periodically with
          the Corporation's  Compliance  Officer to discuss  compliance with the
          Code of Conduct,  including the review of reports and  disclosures  of
          insider and affiliated party transactions;
     *    Review, in conjunction with counsel, any legal matters that could have
          a significant impact on the Corporation's financial statements;
     *    Provide  oversight and review at least  annually of the  Corporation's
          risk management policies, including its investment policies; and

     AND, IN GENERAL:

     *    Perform such additional  activities,  and consider such other matters,
          within  the scope of its  responsibilities,  as the  Committee  or the
          Board deems necessary or appropriate.

While  the  Committee  has the  duties  and  responsibilities  set forth in this
charter,  the Committee is not  responsible for planning or conducting the audit
or for determining whether the Corporation's  financial  statements are complete
and  accurate  and  are  in  accordance  with  generally   accepted   accounting
principles.  Similarly,  it is not the responsibility of the Committee to ensure
that the  Corporation  complies  with all laws and  regulations  and its Code of
Conduct.

Members of the  Committee  shall receive such fees, if any, for their service as
Committee members as may be determined by the Board in its sole discretion. Such
fees may include retainers or per meeting fees. Fees may be paid in such form of
consideration  as is determined  by the Board.  Members of the Committee may not
receive any compensation from the Corporation  except the fees that they receive
for service as a member of the Board or any committee thereof.

                                       25

MEETINGS

The Committee will meet as often as it determines,  but not less frequently than
once quarterly. The Committee, in its discretion, will ask members of management
or others to attend its meetings (or portions  thereof) and to provide pertinent
information  as necessary.  The Committee  will meet  separately  with the Chief
Executive  Officer  and  separately  with the  Chief  Financial  Officer  of the
Corporation  at such  times as it deems  appropriate  in  order  to  review  the
financial  affairs of the Corporation.  The Committee will meet  periodically in
separate executive session with the independent auditors as well as any internal
auditors of the  Corporation  at such times as it deems  appropriate in order to
review the financial  controls of the Corporation  and to otherwise  fulfill the
responsibilities  of the Committee  under this  charter.  The Committee may also
meet with the Corporation's  investment bankers or financial analysts who follow
the Corporation.

MINUTES

The Committee will maintain written minutes of its meetings,  which minutes will
be filed with the minutes of the meetings of the Board.



/s/ Jerry Chapman                           ,        Audit Committee Chair
--------------------------------------------
Jerry Chapman

/s/ J. Robert Anderson                      ,        Audit Committee Member
--------------------------------------------
J. Robert Anderson

/s/ Gary D. Edens                           ,        Audit Committee Member
--------------------------------------------
Gary D. Edens

/s/ Dr. C. Roland Haden                     ,        Audit Committee Member
--------------------------------------------
Dr. C. Roland Haden


February 17, 2003

                                       26

             INTER-TEL, INCORPORATED ANNUAL MEETING OF SHAREHOLDERS
                      Tuesday, April 21, 2003, 10:00 A.M.
                    1615 S. 52nd Street, Tempe, Arizona 85281

THIS PROXY IS SOLICITED BY THE BOARD OF DIRECTORS FOR USE AT THE ANNUAL  MEETING
ON APRIL 21, 2003.
The  shares  of stock you hold in your  account  or in a  dividend  reinvestment
account will be voted as you specify on the reverse side.

IF NO CHOICE IS SPECIFIED, THE PROXY WILL BE VOTED "FOR" ITEMS 1, 2 AND 3.
By signing the proxy,  you revoke all prior  proxies and appoint  Kurt R. Kneip,
Jeffrey  T.  Ford  and  Norman  Stout,  and  each of them,  with  full  power of
substitution,  to vote your shares on the matters  shown on the reverse side and
any other matters which may come before the Annual Meeting and all adjournments.

THERE ARE THREE WAYS TO VOTE YOUR PROXY. YOUR INTERNET OR TELEPHONE VOTES
AUTHORIZE THE NAMED PROXIES TO VOTE YOUR SHARES IN THE SAME MANNER AS IF YOU
MARKED, SIGNED AND RETURNED YOUR PROXY CARD.

1. VOTE BY INTERNET-- www.eproxy.com/intl/-- QUICK ooo EASY ooo IMMEDIATE
     * Use the Internet to vote your proxy 24 hours a day, 7 days a week, until
       12:00 p.m. (CT) on April 18, 2003.
     * You will be prompted to enter your 3-digit Company Number and your
       7-digit Control Number which are located above to obtain your records and
       create an electronic ballot.

2. VOTE BY PHONE -- TOLL FREE -- 1-800-240-6326-- QUICK ooo EASY ooo IMMEDIATE
     * Use any touch-tone telephone to vote your proxy 24 hours a day, 7 days a
       week, until 12:00 a.m. (CT) on April 18, 2003.
     * You will be prompted to enter your 3-digit Company Number and your
       7-digit Control Number which are located above.
     * Follow the simple instructions the voice provides you.

3. VOTE BY MAIL
     Mark, sign and date your proxy card and return it in the postage-paid
     envelope we have provided or return it to Inter-Tel, Incorporated, c/o
     Shareowner Services, P.O. Box 64873, St. Paul, MN 55164-0873.

    IF YOU VOTE BY INTERNET OR BY PHONE, PLEASE DO NOT MAIL YOUR PROXY CARD.

THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR ITEMS 1, 2 AND 3.


                                       
1.   Election of directors:

     01 Steven G. Mihaylo                 04 Gary D. Edens
     02 J. Robert Anderson                05 C. Roland Haden
     03 Jerry W. Chapman

     [ ] Vote FOR all nominees (except as marked)      [ ] Vote WITHHELD from all nominees

     (INSTRUCTIONS: TO WITHHOLD AUTHORITY TO VOTE
     FOR ANY INDICATED NOMINEE, WRITE THE NUMBER(S)
     OF THE NOMINEE(S) IN THE BOX PROVIDED TO THE RIGHT.)__________________________________

2.   To consider and ratify the appointment of Ernst & Young LLP as the Company's         [ ] For   [ ] Against    [ ] Abstain
     independent auditors.

3.   To amend the Company's 1997 Long-Term Incentive Plan to remove the 500,000           [ ] For   [ ] Against    [ ] Abstain
     share lifetime individual grant limitation and to create an annual
     individual grant limit per individual of 1% or less of the total
     outstanding shares for any one year period. If approved by the
     shareholders, the new annual limit will first be determined as of April 21,
     2003 and, beginning in 2004, on January 1 of each year thereafter.

4.   To transact such other business as may properly come before the meeting or           [ ] For   [ ] Against    [ ] Abstain
     any adjournment thereof. For Against Abstain


THIS PROXY WHEN PROPERLY  EXECUTED WILL BE VOTED AS DIRECTED OR, IF NO DIRECTION
IS GIVEN, WILL BE VOTED FOR EACH PROPOSAL.

Address Change? Mark Box [ ] Indicate changes below:

Date: _____________________________

Signature(s) in Box: ___________________________________________________________
Please sign exactly as your name(s) appear on Proxy. If held in joint tenancy,
all persons must sign. Trustees, administrators, etc., should include title and
authority. Corporations should provide full name of corporation and title of
authorized officer signing the proxy.