Veteran IT operations management software executive from ServiceNow joins intelligent observability leader

New Relic, the Intelligent Observability company, announced the appointment of Brian Emerson as Chief Product Officer (CPO). Emerson will lead the innovation strategy and execution for the company’s Intelligent Observability Platform, which 85,000 customers around the world use to optimize business and IT operations, and control costs.

Emerson brings more than 25 years of experience leading product development and management at high-growth software and cloud platform companies. Prior to joining New Relic, Emerson was Group Vice President & General Manager at ServiceNow, where he scaled its IT Operations Management (ITOM) revenue by 9x while overseeing strategy, go-to-market, and product execution. Under his leadership, the ITOM portfolio became one of ServiceNow’s fastest-growing businesses. Before ServiceNow, Emerson held senior product leadership roles at VMware, BMC Software, and Remedy, where he worked on some of the industry’s most widely adopted enterprise software solutions.

“Brian joins New Relic at a critical time as we accelerate our mission to empower organizations to thrive in an AI-first world,” said New Relic Chief Executive Officer Ashan Willy. “With his exceptional track record leading product management at successful global IT operations and cloud companies, Brian is the ideal executive to drive our innovation as we stay ahead of customer needs.”

In his role, Emerson will report to Willy and lead the product management team as it manages new platform capabilities and partner integrations. In the past year, New Relic has launched more than 25 innovations for its Intelligent Observability Platform, providing a system of intelligence to IT and business teams with a unified view across infrastructure, applications, and AI pipelines. New Relic was also named a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms for the 13th consecutive time, which recognized the company for its vision and execution that fuels AI-strengthened workflows.

“New Relic has differentiated itself in the market by making observability intelligent and proactive, saving businesses invaluable time and money,” said Chief Product Officer Brian Emerson. “The opportunity to lead a world-class product team and bring new capabilities to the company’s renowned platform is incredibly exciting. I look forward to partnering with the executive, product and engineering teams to help our customers move their businesses forward.”

About New Relic

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Swiggy, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.

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Intelligent observability leader New Relic announces Brian Emerson as its new Chief Product Officer