CQL, The Unified Commerce Agency, today announced the launch of Enterprise Retail Care for Shopify POS, the first of its kind managed services program built for merchants using Shopify POS in their retail stores. Enterprise Retail Care, encompassing both hardware and software support, provides complete coverage for Shopify POS infrastructure, minimizing downtime, maximizing efficiency, and keeping in-store sales running without disruption.

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CQL Launches Enterprise Retail Care for Shopify POS

Designed for enterprise retailers seeking operational reliability and rapid problem resolution, Enterprise Retail Care delivers ongoing POS support; proactive monitoring; expedited hardware replacement; enterprise retail architecture consulting; coordination for issue resolution across Shopify, ERP, and iPaaS vendors; and performance testing of Shopify POS and custom POS extensions against new releases of iOS and Shopify POS. The program helps retailers streamline support workflows, validate extension compatibility before updates roll out, and keep in-store operations running smoothly across every location.

"Shopify POS has unlocked massive potential for retailers, and Enterprise Retail Care ensures brands can operate with confidence every day. Retailers gain direct access to experts who know their systems, understand their stack, and resolve issues quickly when support is needed. It delivers a level of stability and trust that keeps attention where it matters most: creating great in-store experiences for customers," said Mike Riess, VP of Unified Commerce and Managing Director of EMEA at CQL.

CQL’s Enterprise Retail Care for Shopify POS includes the following new services:

Hardware and Software Support: Live support by phone, chat, and email for frontline retail teams. CQL acts as the primary owner of support requests, coordinating across Shopify, ERP, iPaaS, and other vendors until resolution is reached.

Expedited Hardware Replacement: Hardware is stocked by CQL to ensure immediate replacement in situations where manufacturer inventory is limited or backordered. Stores avoid costly delays and maintain selling momentum without downtime.

Enterprise Retail Architecture Consulting: Ongoing access to enterprise retail architects to optimize workflows, improve sales performance, refine configuration strategy, and maintain technical documentation for IT continuity and vendor collaboration.

AI Monitoring Early Access: AI-powered monitoring identifies revenue impacting anomalies including sales dips, return spikes, and behavior irregularities before they are detectable by humans, allowing retailers to intervene faster and protect revenue.

Optional Add-ons: Retailers can expand support with optional enhancements including proactive POS release compatibility testing, 24/7 support coverage, custom POS app development, training for new staff, or on-site retail enablement sessions led by expert consultants.

CQL’s Enterprise Retail Care builds upon their experience working with Shopify POS capabilities, including strategy and enablement, hardware and implementation support, inventory and catalog sync, custom app development, payments optimization, analytics dashboards, loss prevention tooling, mobile POS for pop-ups and events, loyalty and membership enablement, and enterprise B2B POS experiences, all with a focus on operational excellence and unified commerce success.

About CQL

CQL delivers high-performing digital commerce solutions as a Shopify Platinum Partner through a consultative, strategy-led approach tailored to each client’s unique needs. With 30 years of expertise, we blend platform capabilities, custom innovations, and conversion-led design to elevate omni-channel customer experiences and drive growth for mid-market through enterprise brands.

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"Shopify POS has unlocked massive potential for retailers and Enterprise Retail Care ensures brands can operate with confidence every day, delivering great in-store experiences," says Mike Riess, CQL's VP of Unified Commerce and Managing Director of EMEA.