Technology trailblazer to deliver next-generation digital banking services, enriching the member experience

Digital banking provider, Tyfone, today announced a strategic partnership with Phoenix-based Sunwest Credit Union ($583.4 million in assets and 47,000 members) to transform the credit union’s digital member experience, provide more engaging, personalized services, drive future growth and generate operational efficiencies across the entire institution. The credit union will deploy Tyfone’s full suite of services including nFinia® Digital Banking platform, instant payments, youth banking and Skip-A-Pay solutions.

Sunwest Credit Union’s progressive vision required a technology partner that could match their ambitious digital transformation goals with equally advanced capabilities. After an extensive review and evaluation period, Tyfone was selected.

"Our leadership team has the vision to see where the credit union industry is headed, and we refuse to be left behind," said Katie DeFeo, VP and chief experience officer, Sunwest Credit Union. "We needed more than just a vendor, we needed a strategic partner who shared our progressive outlook and had the depth of expertise to execute our vision. Tyfone's platform will be a game-changer for our members and employees.”

nFinia will provide Sunwest members with an integrated, omnichannel experience across mobile and online banking – addressing a key pain point where members currently encounter inconsistent functionality between channels. Penni, an AI-powered financial assistant, will help members analyze spending patterns, identify saving opportunities and take control of their financial wellness.

"What stood out immediately was not just the innovative platform, but Tyfone's commitment to true partnership," DeFeo continued. "We needed an agile partner who would support our growth, not hold us back. Unlike larger industry giants where we're just a number, Tyfone demonstrated genuine cultural alignment with our values and a collaborative approach to innovation."

Sunwest's implementation includes several key Tyfone solutions:

• nFinia Digital Banking Platform: Delivers seamless retail banking functionality with consistent user experience across all digital channels, enabling members to self-service routine transactions and access real-time account information.
• Instant Payments: Replaces the limited payment options with robust functionality that could change traditional bill pay and wire services, offering members fast, secure payment capabilities.
• Youth Banking Solutions: Transforms the Pounce youth program (ages 0-12) from manual, branch-based processes to engaging digital experiences, enabling gamification, goal-based rewards, and enhanced parent-child financial education opportunities.
• Skip-A-Pay Automation: Converts the successful annual Skip-A-Pay campaign from being entirely manual to an automated solution.
• Tyfone's automated wire processing and enhanced security features will streamline operations, while improving member convenience.

"The list of benefits truly seems endless," DeFeo noted. "We'll eliminate countless manual processes, gain operational efficiencies, and provide our members with the digital banking experience they deserve. The AI assistant search capability alone will be transformative for helping members understand and manage their finances."

Sunwest values Tyfone's community-oriented approach, including connections with other credit union clients for best practice sharing and comprehensive support throughout implementation and beyond.

"This isn't just a platform upgrade – it's our launching pad for everything we want to accomplish," DeFeo said. " Tyfone gives us the tools to compete, innovate, and thrive in today's market."

Siva Narendra, CEO of Tyfone, said, "Sunwest Credit Union exemplifies the forward-thinking approach needed in today's competitive landscape. Its commitment to member experience and operational excellence aligns perfectly with our mission to empower community financial institutions through innovative digital banking solutions. We're excited to support its transformation and help deliver exceptional value to all members."

About Sunwest Credit Union

Established in 1937 and headquartered in Phoenix, Arizona, Sunwest Credit Union serves over 47,000 members with $583.4 million in assets through seven branch locations across Arizona, including Mesa, Peoria, Phoenix, Goodyear, Surprise, and Tucson. As the 13th largest credit union in Arizona, Sunwest is committed to providing community-focused financial services and empowering members to achieve their financial goals. The credit union serves anyone who resides, attends school, worships, or works in Maricopa County or the City of Tucson, Arizona. For more information, visit mysunwest.com.

About Tyfone Inc.

Based in Portland, Ore., Tyfone is a leading provider of consumer and commercial digital banking services for community financial institutions throughout the U. S. We understand that an elegant, engaging, intuitive user experience is the minimum requirement for any digital banking provider. What differentiates Tyfone is our unwavering commitment to continuous innovation, exceptional collaboration, and superior execution. We consider each customer a true partner and place the highest value on every relationship. To learn more about Tyfone, visit Tyfone.com and connect on LinkedIn.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250820508158/en/

Sunwest Credit Union Selects nFinia Digital Banking Platform from Tyfone