Bryan Skilled Home Care, a licensed home care services agency based in Amityville, New York, providing care to Medicaid Managed Long Term Care and NHTD/TBI Waiver participants, has achieved over 90% caregiver adoption of its mobile care platform. This accomplishment earned the agency an award at the 2025 HHAeXchange New York Customer Summit, recognizing its leadership in technology-enabled homecare operations.

Serving more than a thousand patients across Nassau and Suffolk counties and Queens, Bryan Skilled Home Care has built a reputation for pairing compassionate, family-owned service with operational excellence. Investments in technology have boosted caregiver engagement, real-time support, and satisfaction—improving patient outcomes and operational efficiencies, while allowing for consistent and strategic growth of the organization.

In 2024, the agency recognized the opportunity to streamline operations and support caregivers. Through a team-driven approach led by Tracy Walsh, President and Chief Clinical Officer of Bryan Skilled Home Care, the agency educated staff, addressed challenges, and strengthened communication with field caregivers.

“Our over 90% mobile app adoption rate is more than a statistic—it’s the foundation of our commitment to operational excellence and compassionate care,” said Bryan Madden, CEO of Bryan Skilled Home Care. “We achieved this by leaning into the challenges our caregivers face in the field and training our office staff to troubleshoot technology barriers in real time. This teamwork ensures the app is not just a tool, but a bridge to better care.”

Bryan Skilled Home Care is delivering measurable impact for patients and caregivers with EVV compliance above 90% – ensuring timely visit verification and faster billing, visit completion rates over 98% for reliable, consistent care, and collections exceeding 99% to minimize write-offs and strengthen cash flow. The agency also achieves caregiver retention above 75% in a high-turnover industry, reflecting both its culture and the technology it utilizes. Caregivers highlight the app’s intuitive design, which simplifies scheduling, clocking in and out, and completing care plans while reducing paperwork and providing real-time visibility.

Bryan Skilled Home Care is building a stronger future through technology and trust by using its mobile platform to streamline operations, empower caregivers, and elevate care delivery. The agency plans to expand app usage to capture value-based metrics such as hospitalization avoidance and patient satisfaction, aligning with payer expectations and future reimbursement models.

To support these goals, Bryan Skilled Home Care will continue leveraging HHAeXchange for clinical outcomes while relying on Montauk AI, a healthcare-focused analytics platform, for advanced forecasting and budgeting.

“HHAeXchange’s platform has been a valuable partner,” said Madden, “but what truly makes the difference is how our team embraced it together. By solving problems side-by-side with caregivers, we’ve built a stronger, more connected agency providing better care as we continue to grow our company.”

About Bryan Skilled Home Care

Founded in 2007 and licensed by the New York State Department of Health, Bryan Skilled Home Care is a family-owned agency providing personal care and skilled nursing to Long Island and Queens. The agency blends innovative technology with a tradition of compassionate service to promote independence and well-being.

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