Cloud communications provider 8x8 (NASDAQ: EGHT) beat Wall Street’s revenue expectations in Q4 CY2025, with sales up 3.4% year on year to $185.1 million. On top of that, next quarter’s revenue guidance ($181 million at the midpoint) was surprisingly good and 3.2% above what analysts were expecting. Its non-GAAP profit of $0.12 per share was 37.1% above analysts’ consensus estimates.

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“Our third quarter results reflect continued progress as our strategic investments translated into improving execution across the business," said Samuel Wilson, Chief Executive Officer at 8x8, Inc.

Company Overview

Named after its founding year (1987) with "8x8" representing binary code for communications, 8x8 (NASDAQ: EGHT) provides cloud-based contact center and unified communications solutions that enable businesses to manage customer interactions and internal communications through a single platform.

Revenue Growth

A company’s long-term sales performance can indicate its overall quality. Even a bad business can shine for one or two quarters, but a top-tier one grows for years. Over the last five years, 8x8 grew its sales at a weak 7.4% compounded annual growth rate. This was below our standard for the software sector and is a rough starting point for our analysis.

Long-term growth is the most important, but within software, a half-decade historical view may miss new innovations or demand cycles. 8x8’s recent performance shows its demand has slowed as its revenue was flat over the last two years.

This quarter, 8x8 reported modest year-on-year revenue growth of 3.4% but beat Wall Street’s estimates by 2.9%. Company management is currently guiding for a 2.2% year-on-year increase in sales next quarter.

Looking further ahead, sell-side analysts expect revenue to decline by 1.1% over the next 12 months, similar to its two-year rate. This projection doesn't excite us and implies its newer products and services will not accelerate its top-line performance yet.

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Billings

Billings is a non-GAAP metric that is often called “cash revenue” because it shows how much money the company has collected from customers in a certain period. This is different from revenue, which must be recognized in pieces over the length of a contract.

8x8’s billings came in at $178.1 million in Q4, and over the last four quarters, its growth was underwhelming as it averaged 2.4% year-on-year increases. This performance mirrored its total sales and suggests that increasing competition is causing challenges in acquiring/retaining customers.

Customer Acquisition Efficiency

The customer acquisition cost (CAC) payback period represents the months required to recover the cost of acquiring a new customer. Essentially, it’s the break-even point for sales and marketing investments. A shorter CAC payback period is ideal, as it implies better returns on investment and business scalability.

It’s relatively expensive for 8x8 to acquire new customers as its CAC payback period checked in at 85.3 months this quarter. The company’s slow recovery of its sales and marketing expenses indicates it operates in a highly competitive market and must invest to stand out, even if the return on that investment is low.

Key Takeaways from 8x8’s Q4 Results

We were impressed by how significantly 8x8 blew past analysts’ EBITDA expectations this quarter. We were also glad its revenue guidance for next quarter exceeded Wall Street’s estimates. Management added some very positive commentary regarding AI as a tailwind to the business as well. Zooming out, we think this was a solid print. The stock traded up 35.9% to $2.33 immediately after reporting.

8x8 had an encouraging quarter, but one earnings result doesn’t necessarily make the stock a buy. Let’s see if this is a good investment. When making that decision, it’s important to consider its valuation, business qualities, as well as what has happened in the latest quarter. We cover that in our actionable full research report which you can read here (it’s free).