Navis Launches New, Integrated Online Community and Support Portal

Navis, a part of Cargotec Corporation, and provider of operational technologies that unlock greater performance and efficiency for the world’s leading terminal operators, is pleased to launch the Navis Collaboration Center (NCC), a new and enhanced support platform for Navis customers and a collaborative online community for the entire supply chain industry. The integrated platform, which is accessible from any device, serves both as an industry online community, as well as a Navis support portal for customers’ technology and service needs.

“At Navis, we are always looking for new ways to raise the bar on customer service and innovation in the industry. In the spirit of continuous improvement and growth, we are proud to launch the Navis Collaboration Center,” said Kelly Cole, Sr. Vice President, Operations Navis. “Our goal for the NCC is two-fold: to create better user experiences and empower customers with the resources they need to do their jobs better.”

With roots in the Navis Online Community and the Navis Support Portal, the Navis Collaboration Center, built on the Salesforce platform, is designed to be a single, seamless platform, eliminating the need for Navis customers to go to two separate locations to manage support issues or solicit help from Navis community conversations. “We are thrilled to be a part of the innovation and transformation that Navis is driving across their entire industry,” adds Lisa Hammitt, Vice President, Business Operations, Salesforce Community Cloud. “By leveraging the community to find information and expertise faster, we have seen leaders like Navis increase overall customer satisfaction scores.” The NCC offers enhanced search functionality, making it easier than ever for customers to find what they need, or get their questions addressed quickly. Through this platform, Navis customers will be able to collaborate by sharing documents and cases and get their questions answered as well as engage in community conversations. Moreover, users will also be able to gain insights through industry leading blogs on the Navis Collaboration Center.

“The challenges our industry faces today are persistent, complex and cannot be overcome by one terminal or solution provider alone. For this reason, industry-wide collaboration will be essential to the future growth and success of ocean shipping. The NCC will no doubt play a critical role in that process, and we are eager to see some of the results that come from it,” adds Cole.

Previous members of the Navis Online Community and Navis Support Portal users are already members of the Navis Collaboration Center. If you are a new user, simply register at http://collaboration.navis.com. For those attending Navis World, more information on the Navis Collaboration Center in a breakout session and the NCC will be on display in the Technology Exhibition.

About Navis, LLC

Navis, a part of Cargotec Corporation, is the global technology standard for managing the movement of cargo through terminals, standing the test of time. Navis combines industry best practices with innovative technology and world-class services to enable our customers to maximize performance and reduce risk. Whether tracking cargo through a port, automating equipment operations, or managing multiple terminals through an integrated, centralized solution, Navis provides a holistic approach to operational optimization, providing customers with improved visibility, velocity and measurable business results. www.navis.com

About Cargotec Corporation

Cargotec shapes the cargo handling industry for the benefit of its customers and shareholders. Cargotec's business areas MacGregor, Kalmar and Hiab are recognised leaders in cargo and load handling solutions around the world. Their global network is positioned close to customers and offers extensive services that ensure a continuous, reliable and sustainable performance according to customers’ needs. Cargotec's sales totalled approximately EUR 3.4 billion in 2014 and it employs approximately 11,000 people. Cargotec's class B shares are quoted on NASDAQ OMX Helsinki Ltd under symbol CGCBV. www.cargotec.com

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