Research and Markets: National Customer Satisfaction Index - UK Results for Electronics Retail Customer Satisfaction 2015

Research and Markets (http://www.researchandmarkets.com/research/lk3lmh/national_customer) has announced the addition of the "National Customer Satisfaction Index - UK Results for Electronics Retail Customer Satisfaction" report to their offering.

The National Customer Satisfaction Index UK (NCSI-UK) is an economic indicator of customer evaluations of the quality of products and services available to household consumers in the United Kingdom.

The National Customer Satisfaction Index - UK Results for Electronics Retail provides the full range of data for each electronics retailer tracked by the NCSI-UK, with detailed scores and benchmarks across the customer experience, including customer satisfaction, customer expectations, value, product quality, service quality, loyalty, recommendations, call centre satisfaction and website satisfaction. The report contains company level performance results for each multi-channel touchpoint, as well as information on what is driving customer satisfaction and loyalty for the sector.

The latest NCSI results for supermarkets are based on interviews with more than 1,250 customers during the final quarter of 2014. Customers are asked to evaluate their recent purchase and consumption experiences with the products or services of the largest companies by market share within each of the measured industries, plus an aggregate of all other smaller brands not measured individually by name in the NCSI.

This methodology was developed at the University of Michigan and has been adopted worldwide as a leading macro- and micro-level indicator by universities, governments and countries including the United States (ACSI), the United Kingdom, Sweden, Singapore, Korea, Turkey, South Africa, Mexico, Colombia, Dominican Republic, Indonesia and Barbados.

Companies Mentioned

- Apple

- Argos

- Currys (Dixon's)

For more information visit http://www.researchandmarkets.com/research/lk3lmh/national_customer

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