United Airlines CEO Oscar Munoz talks to carrier's frequent fliers about his new game plan
September 16, 2015 at 13:06 PM EDT
United Airlines CEO Oscar Munoz is talking. After a week of intense media coverage of every angle of Jeff Smisek's abrupt departure as CEO of United Airlines CEO, Munoz, Smisek's surprise replacement, has reached out directly to his most important audience — the frequent fliers who will in large part determine United's fate over the long haul...