Enhance Customer Management Through Multi-Tenancy Billing

Recently, HoduSoft conducted a webinar on how hosted PBX service providers can enhance customer management through multi-tenancy billing.



AHMEDABAD, India - September 28, 2020 - (Newswire.com)

The company identified that the billing discrepancies were causing trouble for the service providers and their customers. Hence, they have introduced a distinct billing feature with the HoduPBX - IP PBX software. The solution solved the billing problem with 100% accurate billing.

Here are the details that describe how IP PBX software offers the billing module for a simpler and easier process. 

The modular nature of IP PBX allows hassle-free billing process

The multi-tenant IP PBX software is modular. It allows Internet Telephony Service Providers (ITSPs) and Internet Service Providers (ISPs) to offer segmented services with the facility to switch off particular facilities such as  SMS, IVR, WebRTC, and PBX related features. The other criteria that majorly affected the billing process include:  

  • Billing depends on time and traffic as well as service.

  • Enterprises require to manage accounts of each branch and monitor usage.

  • Service providers aspire to set rates for their customers and know rates charged by their providers.

Accessing the CDR (Call Detail Record) manually and preparing customer bills is one of the daunting tasks. If invoices are generated through automation, it eliminates the discrepancies. Besides, it is difficult to identify the usage limit, to know usage limits and set cut-offs or warnings. It allows billing automation quickly and efficiently. 

Reduce errors and save time

A separate billing solution necessitates a lot of work with no guarantee of accuracy. HoduSoft's PBX billing included PBX software, and an integrated payment gateway contributes to automation, accuracy, and a better service experience. The IVR can be included to find out the status, make payments, and register complaints about the customers. The call data record links with billing in real-time and accommodates the minute stats for each user and each service module. Consequently, service providers and resellers will benefit from the automated billing process and improve customer loyalty. 

The multi-tenancy factor

This factor approaches enterprises with branch operations and resellers. Without this feature, you would have mish-mash billing that includes all customers, and it would take hours to resolve for each customer or user. The tenant can see their exact usage reports, invoices, and pay the bills via PayPal or Stripe payment gateways. The speaker of the webinar delved into the details in the webinar and explained it thoroughly. 

The webinar was a successful event and attended by the ITSPs, ISPs, MSPs, UC IT consultants, CEOs, CTOs, and many more. The attendees got a complete overview of the HoduPBX's billing module. Undoubtedly, this feature will help them to access a simple and hassle-free billing process. 

Watch the most awaited webinar to make the billing process a seamless experience: 

Webinar link: https://youtu.be/8A9IO17lLxc

HoduPBX's billing module enables the prepaid and postpaid billing processes through simplicity. HoduPBX solution extends APIs to integrate billing with third-party applications while considering the excellent customer experience. 


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