New Bill Payment Options Launch for San Jose Water Customers Through InvoiceCloud Partnership

San Jose Water customers can now pay their water bills online and on mobile phones via digital wallet, PayPal, Venmo, and text.

San Jose Water (“SJW” or “the Company”), a wholly-owned subsidiary of SJW Group (NYSE: SJW), announces today new self-service payment options for customers to pay their bills, including via PayPal, Venmo, Apple Pay, and more. The service is made possible with online bill payment service, InvoiceCloud. The new payment portal went live on September 18. Customers seeking more information on how to use the new service or simply want to sign up can head to sjwater.com.

SJW partnered with InvoiceCloud to provide a more user-friendly and streamlined billing experience with diverse payment options. The new system from InvoiceCloud includes the ability to make payments via online, text, digital wallet, PayPal, Venmo or phone, so customers can choose to pay in whichever way is most convenient for them. InvoiceCloud also includes the ability to set up automatic payments (AutoPay), schedule payments on specific dates of the month, and opt for paperless billing – this last option being particularly important to SJW and its customers who are dedicated to reducing day-to-day paper waste.

“Customers today are demanding more flexible and convenient bill payment options in the digital age,” says John Tang, VP of Customer Service and Regulatory at San Jose Water. “We are very happy to be offering this new service that will enhance the customer experience.”

For customers who are already enrolled in SJW’s AutoPay, their account will continue to be paid without any further action. If AutoPay customers want to change their billing information or view their bills, they will need to register on the new InvoiceCloud customer portal: sjwater.com/PayMyBill.

About San Jose Water

Founded in 1866, San Jose Water is an investor-owned public utility, and is one of the largest and most technically sophisticated urban water systems in the United States. The company serves over one million people in the greater San Jose metropolitan area. San Jose Water is owned by SJW Group, a publicly traded company listed on the New York Stock Exchange under the symbol SJW. SJW Group also owns: Connecticut Water Company in Connecticut; Maine Water Company in Maine; and Texas Water Company in Texas. To learn more about San Jose Water, visit: sjwater.com.

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Forward-Looking Statements

This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. Some of these forward-looking statements can be identified by the use of forward-looking words such as “believes,” “expects,” “may,” “will,” “should,” “seeks,” “approximately,” “intends,” “plans,” “estimates,” “projects,” “strategy,” or “anticipates,” or the negative of those words or other comparable terminology. These forward looking statements are only predictions and are subject to risks, uncertainties, and assumptions that are difficult to predict. These forward-looking statements involve a number of risks, uncertainties and assumptions including, but not limited to, the following factors: (1) the effect of water, utility, environmental and other governmental policies and regulations, including actions concerning rates, authorized return on equity, authorized capital structures, capital expenditures and other decisions; (2) changes in demand for water and other services; (3) the impact of the Coronavirus (“COVID-19”) pandemic on our business operations and financial results; (4) unanticipated weather conditions and changes in seasonality including those affecting water supply and customer usage; (5) climate change and the effects thereof, including but not limited to, droughts and wildfires; (6) unexpected costs, charges or expenses; (7) our ability to successfully evaluate investments in new business and growth initiatives; (8) contamination of our water supplies and damage or failure of our water equipment and infrastructure; (9) the risk of work stoppages, strikes and other labor-related actions; (10) catastrophic events such as fires, earthquakes, explosions, floods, ice storms, tornadoes, hurricanes, terrorist acts, physical attacks, cyber-attacks, epidemic, or similar occurrences; (11) changes in general economic, political, business and financial market conditions; (12) the ability to obtain financing on favorable terms, which can be affected by various factors, including credit ratings, changes in interest rates, compliance with regulatory requirements, compliance with the terms and conditions of our outstanding indebtedness, and general market and economic conditions; and (13) legislative and general market and economic developments. The risks, uncertainties and other factors may cause the actual results, performance or achievements of SJW Group to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Results for a quarter are not indicative of results for a full year due to seasonality and other factors. Other factors that may cause actual results, performance or achievements to materially differ are described in SJW Group’s most recent Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with the SEC. Forward looking statements are not guarantees of performance, and speak only as of the date made. SJW Group undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

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