Faster builds with AI Assist, reusable skills and full visibility into every decision

NiCE (Nasdaq: NICE) today launched the next generation of NiCE Cognigy, enabling enterprises to build and deploy AI Agents at scale faster with AI Assist, reusable skills and full visibility into every decision. Teams create skills once, reuse them across every AI Agent and improve them over time. This results in AI Agents built to serve every customer, including those who now arrive with a personal AI agent of their own.

As AI Agents grow more capable, enterprises are looking beyond automating the next task. They want to orchestrate AI Agents across entire customer journeys, at scale and with the governance large organizations depend on. The next generation of NiCE Cognigy is designed around how AI Agents reason and act, so teams can move from idea to production with speed and confidence. It builds on years of production deployments with the world’s largest brands.

“Great AI Agents come from teams that can spend their time on what the agent does for customers,” said Philipp Heltewig, Chief AI Officer, NiCE. “AI Assist guides setup, testing and improvement. Skills built once work across every agent. Tracing shows every decision. We designed the next generation of NiCE Cognigy around that, so enterprises can scale AI Agents with the visibility and control production demands.”

Key Innovations

• Agentic Experience Studio: A redesigned, AI-assisted experience where teams go from idea to a working AI Agent faster. Default STT, TTS and LLM models and ready-made resources come out of the box, so every new project is productive from day one. Additionally this release of NiCE Cognigy includes native availability of a host of premium STT, TTS, and LLM models from Deepgram, ElevenLabs, and Anthropic.
• Next-Generation AI Agents: AI Agents built from skills, tools and personas that teams create once and reuse across agents. They coordinate specialized sub-agents for complex work and connect with external agents, including customers’ personal AI agents, through open standards.
• AI Assist: An AI companion across the agent lifecycle, from guided setup and best practices to building, testing and improving AI Agents over time.
• Tracing: Full visibility into every step an AI Agent takes, from the data and tools it uses to the decisions it makes.
• Voice-to-voice support: Native speech-to-speech models process audio end to end for faster, more lifelike conversations.

Model choice also becomes simpler. Default AI models are included in the conversation price, with nothing to configure and no separate model contract. Teams can add premium third-party models in a few clicks with usage-based billing, or keep working with their own model contracts.

“Enterprises get the most from AI agents when building, improving, and governing them are part of the same process. Reusable skills and AI assistance throughout the lifecycle can accelerate the path to production, while visibility into how agents make decisions gives organizations the oversight and control they need to operate confidently at scale,” said Ian Jacobs, VP & Lead Analyst, Opus Research.

Agentic at the Core, Hybrid by Design

NiCE Cognigy combines autonomous AI Agents with the structured flows, safeguards and governance that enterprises rely on, so each organization decides where AI Agents act on their own and where defined processes apply.

For existing customers, the next generation is included as part of NiCE’s continued innovation on NiCE Cognigy. Everything already in production keeps running unchanged, and teams can put the new capabilities to work whenever they are ready.

To see the next generation of NiCE Cognigy in action, visit the launch hub here.

About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Heltewig, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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