Veteran technology leader Dan Leiva will be featured in the Customer Contact Week Digital Series with a new webinar titled AMPLIFIED Leadership: Governing Human Judgment as Agentic AI Scales. The session, in partnership with Kore.ai, will be on April 21st.
Leiva’s focus is on helping leaders navigate the realities of AI in customer contact centers. In this webinar, Leiva will share practical lessons on how organizations can embrace AI in customer contact centers without losing the human qualities that matter most. His approach is grounded in decades of leading operations at companies like Apple, Intuit, and eBay, where he helped teams navigate the balance between technology and human judgment.
The partnership with Kore.ai includes multiple speaking engagements and webinars, focused on Leiva’s book AMPLIFIED: The Operator’s Playbook for Scaling Human Potential in an AI World. The book proves leaders with a roadmap for designing systems that keep accountability and trust at the center of customer interactions.
“Technology should never replace human responsibility—it should support it,” said Leiva. “When customers feel like they’re only interacting with a machine, trust erodes. My goal is to help leaders design systems where AI enhances human judgment rather than diminishes it.”
For executives, operators, and customer experience professionals, Leiva’s message is clear: the future of customer contact will be defined not by how fast organizations automate, but by how well they preserve human connection while scaling with AI. His upcoming webinar offers a practical roadmap for leaders navigating this shift.
About Dan Leiva
Dan Leiva is a senior technology executive and operational architect with more than 25 years of experience building the systems, teams, and cultures behind some of the world’s most recognized brands. He has led large-scale product, engineering, and operations organizations at companies including Apple, Travelers, Intuit, and eBay, overseeing global teams responsible for customer experience, automation, and AI-enabled platforms serving millions of customers.
Leiva is also the founder of CXAmplify, a consulting firm that advises organizations on integrating AI into their operating models without losing trust, accountability, or human judgment. Known for bridging strategy and execution, he works with leaders navigating the practical realities of scaling technology in complex, high-stakes environments.
About AMPLIFIED
In AMPLIFIED: The Operator's Playbook for Scaling Human Potential in an AI World, veteran technology executive Dan Leiva delivers a practical leadership framework for navigating the hybrid future of work where humans and intelligent machines operate side by side. Drawing on decades of experience leading large-scale operations inside some of the world's most influential technology companies, Leiva moves the conversation beyond tool adoption and hype to focus on what truly matters: intentional system design for organizations that must operate with both speed and wisdom. For leaders determined to harness artificial intelligence without hollowing out the human core of their organizations, AMPLIFIED provides the playbook. AMPLIFIED is published by Beyond Publishing in Dallas, Texas.
Media Contact
Company Name: Beyond Publishing
Contact Person: Michael Butler
Email: Send Email
Phone: 918.955.3227
Country: United States
Website: www.beyondpublishing.net
