CCC, a leader in advancing copyright, accelerating knowledge, and powering innovation, has been named a winner for the second year in a row for Customer Service Department of the Year by Best in Biz Awards 2023 International.

Winners in the 11^th annual program were determined based on scoring from an independent panel of judges from a variety of top-tier publications and media outlets representing 15 countries from across six continents. This year’s judging panel included writers, editors, and broadcasters from such publications as Data Breach Today, HTMAG (Israel), Huffington Post, InBusiness (Cyprus and Greece), NDR (Germany), Panorama Magazine (United Arab Emirates), Small Business IT (Canada), TechRadar (UK), as well as other outlets from Australia, Brazil, Canada, India, Indonesia, New Zealand, Nigeria, United Kingdom, and more.

“This prestigious award is a testament to CCC’s company-wide commitment to delivering best-in-class customer experiences across every facet of our business, serving publishers, research-driven organizations, and individual knowledge workers,” said Tracey Armstrong, President and CEO, CCC. “Every member of our team has a customer-first mindset, and this is reflected in how we engage with colleagues, clients, and partners.”

CCC was honored as a Gold Winner in the Customer Service Department of the Year category in the Best in Biz Awards 2022 International. Most recently, CCC was named a Stevie Award Winner for Customer Service Department of the Year in the 2023 American Business Awards. CCC’s Director of Client Engagement and Solutions Tom Ogier also won Customer Service Executive of the Year in the 2020 Best in Biz Awards.

About CCC

A pioneer in voluntary collective licensing, CCC advances copyright, accelerates knowledge, and powers innovation. With expertise in copyright, data quality, data analytics, and FAIR data implementations, CCC and its subsidiary RightsDirect collaborate with stakeholders on innovative solutions to harness the power of data and AI.

About Best in Biz Awards

Since 2011, Best in Biz Awards has made its mark as the only independent business awards program judged each year by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Best in Biz Awards honors are conferred in two separate programs: North America and International, and in more than 100 categories, including company, team, executive, product, and CSR, media, PR, and other categories. The 12th annual International program is currently accepting entries, with the next deadline on January 19 and the final deadline on April 19, 2024. For more information about Best in Biz Awards, see: http://www.bestinbizawards.com.

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