A unified solution for all departments, all categories and every SKU. Part of Upshop’s Total Store Operations platform, this AI-powered solution unifies replenishment, cuts shrink by over 50%, boosts sales by 5%+ and frees store teams to focus on the shopper experience.

In today’s grocery landscape, complexity is the norm—and consistency is elusive. Store teams juggle multiple systems, fragmented workflows and siloed forecasts that vary by department, vendor and product type. The result? Shrink, missed sales, underwhelming customer service and strained teams.

Now, Upshop introduces a smarter way forward:

Total Store Ordering—a unified, AI-powered replenishment solution that automates and optimizes ordering across the entire store. Built as a key pillar of Upshop’s Total Store Operations platform, this solution brings every item, department, and supplier into one intelligent workflow.

“Ordering is not a standalone task—it’s a storewide decision engine,” said Mike Sanders, CEO of Upshop. “With Total Store Ordering, retailers no longer have to choose between accuracy and simplicity. They can have both—and scale it chainwide.”

Consistent Result, Store by Store and SKU by SKU

• 50%+ reduction in shrink and over 75% reduction in Out-of-Stocks, with orders driven by real-time demand and perpetual inventory
• 3-5% lift in sales, fueled by stronger in-stock performance (99.5% on-shelf availability) and optimized promotional replenishment
• 15%+ reduced store inventory
• Faster onboarding and execution, through intuitive workflows that require less training and enable faster scale
• Less labor strain, with consistent processes that reduce dependency on tribal knowledge

The Problem Under the Old System

Ordering by department is inefficient—and costly. It leads to conflicting forecasts, redundant safety stock and inconsistent execution. It forces store leaders to train, retrain and hope for the best. Worst of all, it treats replenishment as a back-office task rather than a growth lever.

Total Store Ordering redefines that reality. By generating one trusted demand signal across the store, and applying AI trained specifically on grocery’s real-world conditions—holidays, weather, dayparts, promotions—Upshop enables retailers to stop reacting and start anticipating.

“Ordering isn’t just about what’s on the shelf,” Sanders added. “It’s about what’s possible—when your team is equipped, your inventory is accurate, and your store runs on a complete, intelligent and actionable system.”

A Cornerstone of a Smarter Store

Total Store Ordering is just one part of Upshop’s Total Store Operations platform—a complete, intelligent, and actionable system that unifies forecasting, ordering, fresh production, associate workflow optimization, waste prevention and eCommerce orchestration into one synchronized operating model. Rather than relying on disconnected apps or point solutions, Upshop helps grocers move from firefighting to forward-planning by delivering a single source of truth that turns data into coordinated execution.

With four specialized operating suites—Fresh, Inventory, Waste, and eCommerce — Upshop transforms grocery’s core forces of supply, demand, and time into strategic levers that drive margin, minimize waste, and elevate the customer experience. From optimizing perishables to eliminating eCommerce substitutions, and from dynamic markdowns to smart labor guidance, Upshop orchestrates the entire store—faster and more accurately than any human team ever could.

Talk to an Upshop expert about how Total Store Ordering can help retail operations flourish by contacting us HERE.

About Upshop

Upshop is the leading provider of AI-powered retail operations software, helping grocers and convenience stores sell more and waste less through a unified platform that synchronizes forecasting, ordering, production and inventory across the store. From Fresh to Center Store, DSD to eCommerce, Upshop empowers better decisions, faster actions and more connected teams—improving labor efficiency, reducing shrink and driving profitability.

With over 450 retailers and 50,000+ stores globally relying on Upshop to manage mission-critical operations, the impact is evident: In fact, one national grocer utilizing eCommerce order management and fulfillment functionality reported over $14 million in annual savings, in addition to increased basket sizes when using conversational commerce.

To learn more about the Total Store Operations Experience, visit https://upshop.com/, and watch customer testimonials at Upshop Total Store Operations Experience - YouTube.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250715157771/en/

Ordering isn’t just about what’s on the shelf—it’s about what’s possible when your team runs on a unified, intelligent system.” – Mike Sanders, CEO, Upshop