Digital operations platform PagerDuty (NYSE: PD) reported Q2 CY2026 results topping the market’s revenue expectations, but sales were flat year on year at $124.4 million. The company expects next quarter’s revenue to be around $124 million, close to analysts’ estimates. Its non-GAAP profit of $0.32 per share was 4.3% above analysts’ consensus estimates.

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StockStory’s Take

PagerDuty’s second quarter results reflected a business stabilizing around its core digital operations platform, with revenue and key profit metrics coming in ahead of Wall Street’s expectations. Management attributed improved performance to growth in large enterprise customers, a meaningful uptick in adoption of AI-powered solutions, and a continued focus on operational efficiency. CEO John DiLullo called out sequential improvements in customer retention and highlighted brisk new customer acquisition and expansions, particularly among clients leveraging usage-based, AI-driven products. The company’s emphasis on product innovation and cost control contributed to a notable margin expansion compared to the prior year.

Looking ahead, PagerDuty’s updated guidance is shaped by a sharper focus on its AI-first Reliability Platform, product-led growth strategies, and cost optimization following a recent workforce restructuring. Management expects continued traction in usage-based offerings and further adoption of autonomous site reliability engineering (SRE) agents to underpin future growth. CFO Eric Prengel emphasized that savings from restructuring will be reinvested in high-growth areas, and the company’s target for a 30% long-term non-GAAP operating margin remains in focus. DiLullo stated, “AI increases the criticality of PagerDuty, making us more relevant, not less.”

Key Insights from Management’s Remarks

Management credited the quarter’s results to growing adoption of AI-powered incident management solutions, improvement in customer retention, and disciplined cost management following a workforce restructuring.

• AI-driven platform traction: PagerDuty’s Operations Cloud—soon to be rebranded as the PD Reliability Platform—saw accelerated adoption, with customers drawn to its usage-based model and AI-powered automation. The platform’s autonomous SRE agent, which leverages machine learning (ML) to detect and remediate incidents, is driving value for both new and existing customers. Management highlighted use cases where the platform reduced operating expenses and improved service resilience, especially in highly regulated industries like financial services and banking.
• Retention and customer growth: Customer retention improved sequentially, and the number of enterprise accounts with annual contract values over $100,000 increased. Management pointed to a mix of product-led growth (PLG) and direct sales as drivers behind the addition of 24 large customers. These gains were reinforced by strong feedback from customers leveraging PagerDuty for AI-related workload management, indicating rising relevance as enterprises adopt more complex, AI-driven software.
• Usage-based pricing impact: Adoption of usage-based pricing models lowered barriers to entry and encouraged broader use of advanced features. This approach has democratized access to AI capabilities, supporting higher customer engagement and, according to management, leading to better retention rates and expanded product usage over time.
• Operational discipline and restructuring: PagerDuty completed a workforce restructuring focused on non-customer-facing roles, using savings to reinvest in sales and engineering. The restructuring is expected to accelerate progress toward long-term profitability, with management citing a clear path to a 30% non-GAAP operating margin target. CFO Prengel noted that “meaningful increases in operating margin” are being achieved while continuing product investment.
• Growing partner and ecosystem integrations: The company expanded its ecosystem, with integrations from AI leaders such as Anthropic, Cursor, and LangChain, and partnerships with AI-native infrastructure providers. These integrations broaden the platform’s reach and reinforce PagerDuty’s position as a control plane for AI-driven digital operations.

Drivers of Future Performance

PagerDuty’s outlook is shaped by continued AI platform adoption, investments in product development, and ongoing cost management efforts to support margin expansion.

• AI-first platform rollout: The upcoming general availability of the PD Reliability Platform is expected to drive new customer wins and deeper penetration within existing accounts. Management believes the combination of human and autonomous agents will appeal to enterprises managing increasingly complex, AI-driven software environments, positioning PagerDuty as a core operational control point.
• Cost optimization and reinvestment: The recent workforce reduction, focused on non-customer-facing roles, is projected to generate significant cost savings. These funds are being redirected toward expanding sales capacity and accelerating product development, particularly in AI-powered solutions. Management expects this to sustain margin expansion and support long-term growth targets.
• Usage-based model scaling: The shift to consumption-based pricing is anticipated to lower adoption friction and foster broader usage of high-value features, including SRE automation. Management cited ongoing improvements in customer retention and a stabilization in seat-based revenue headwinds as validation that the new model is resonating with customers and supporting recurring revenue stability.

Catalysts in Upcoming Quarters

In the coming quarters, our analysts will watch (1) the pace and breadth of adoption for the PD Reliability Platform as it reaches general availability, (2) sustained improvement in customer retention and expansion of large enterprise accounts, and (3) the impact of workforce restructuring on both operating margin and reinvestment in growth areas. Continued momentum in AI integrations and usage-based monetization will also be key performance indicators.

PagerDuty currently trades at $12.68, in line with $12.80 just before the earnings. At this price, is it a buy or sell? Find out in our full research report (it’s free).

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