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Articles published by J.D. Power

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New-Vehicle Tech is a Double-Edged Sword: Risky to Satisfaction—Yet Necessary for Future Adoption, J.D. Power Finds
From J.D. Power
Via Business Wire
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It’s Clear: Windows and Patio Doors Customers More Satisfied with a Personalized Purchase Process, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power and LMC Automotive: U.S. Automotive Forecast for August 2022
From J.D. Power
Via Business Wire
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Small Business Insurance Customer Satisfaction Bounces Back After Two Years of Pandemic-Related Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
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As Microchip Shortage Continues, Seats Wired for Heat Remain Cool, J.D. Power Finds
From J.D. Power
Via Business Wire
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Customers Perceive Shortfall in Medicare Advantage Plan Coverage of Mental Health and Substance Abuse Services, J.D. Power Finds
From J.D. Power
Via Business Wire
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Credit Card Customer Satisfaction Surges, but Spending Wanes Amid Weakening Economy and Growth of Alternative Payment, J.D. Power Finds
From J.D. Power
Via Business Wire
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Growing Electric Vehicle Market Threatens to Short-Circuit Public Charging Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
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Rep Training and Tenure Crucial to Wireless Purchase Experience Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power Identifies Key Behaviors for Auto Lender Sales Reps that Win Dealers’ Business in Tight Market
From J.D. Power
Via Business Wire
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Wireless Customer Care Satisfaction Declines as Staff Turnover Rises, J.D. Power Finds
From J.D. Power
Via Business Wire
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Trust is Crucial in Determining Satisfaction with Mortgage Servicers, J.D. Power Finds
From J.D. Power
Via Business Wire
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Innovations at Retail Pharmacies Accelerate as Digital Competition, Health and Wellness Offerings Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
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July New-Vehicle Sales Pace Still Constrained but Transaction Prices and Dealer Profits Remain at Record Levels
From J.D. Power
Via Business Wire
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Economy/Range Satisfaction Gap Closes Between Gas-Powered Vehicles and Electric Vehicles Thanks to High Gas Prices, J.D. Power Finds
From J.D. Power
Via Business Wire
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Electric Utilities Lack Customer Support They Need to Meet Sustainability Goals, J.D. Power Finds
From J.D. Power
Via Business Wire
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Appliance Satisfaction Remains High Despite Supply Chain and Labor Shortage Issues, J.D. Power Finds
From J.D. Power
Via Business Wire
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Failure to Load: More Device Usage by Wireless Customers Means More Streaming and Data Problems, J.D. Power Finds
From J.D. Power
Via Business Wire
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Overall Website Satisfaction Declines among Battery Electric Vehicle Shoppers as Demand for Tools Increases, J.D. Power Finds
From J.D. Power
Via Business Wire
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North America Hotel Guest Satisfaction Declines as Travel Volume, Room Rates Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
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Small Business Wireline Customer Satisfaction Remains High Despite Fierce Market Challenges, J.D. Power Finds
From J.D. Power
Via Business Wire
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Wealth Management Firms Need Advisors as Brand Evangelists to Attract New Talent, J.D. Power Finds
From J.D. Power
Via Business Wire
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Retail Bank Customers in Canada Seek Advice as Most are Financially Unhealthy, J.D. Power Finds
From J.D. Power
Via Business Wire
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The World Experienced a Pandemic—and Initial Vehicle Quality Got Sick
From J.D. Power
Via Business Wire
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New-Vehicle Transaction Prices Hit All-Time High Despite Rising Interest Rates; Sales Volume Constrained as Inventory Stays Flat
From J.D. Power
Via Business Wire
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Retail Banks Miss the Mark on Financial Advice as Customer Expectations Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
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Group Life Insurance Carriers Can Improve Policyholder Engagement and Education, J.D. Power Finds
From J.D. Power
Via Business Wire
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Increased Focus on Member Communications Needed to Sharpen Vision Plan Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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Biting Down on Value: Overall Dental Plan Satisfaction Falls as Industry Consolidation Rises, J.D. Power Finds
From J.D. Power
Via Business Wire
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Usage-Based Auto Insurance Takes Center Stage as Satisfaction Flatlines, J.D. Power Finds
From J.D. Power
Via Business Wire
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