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Articles published by J.D. Power

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Wealth Management Clients Expect More Personalized Experience from Their Firms’ Mobile Apps and Websites, J.D. Power Finds
From J.D. Power
Via Business Wire
2025 U.S. ALG Residual Value Awards Underscore Importance of Disciplined Approach to Pricing and Incentives
From J.D. Power
Via Business Wire
Auto Lenders Confront Growing Ranks of Financially Vulnerable Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Utility Business Customer Satisfaction Surges as Utilities Step Up Proactive Outreach and Help Customers Manage Costs, J.D. Power Finds
From J.D. Power
Via Business Wire
Assisted Living/Memory Care Senior Living Communities See Stronger Family Member Satisfaction Since Pandemic, J.D. Power Finds
From J.D. Power
Via Business Wire
Mortgage Lenders That Help Customers Navigate Tough Housing Market Reap Benefits, J.D. Power Finds
From J.D. Power
Via Business Wire
Inventory and Pricing Drive Gains in Sales Satisfaction but Other Areas Have Modest Improvement, J.D. Power Finds
From J.D. Power
Via Business Wire
Fraud Protection and Resolution Become Critical Components of Customer Experience for Banks and Credit Card Issuers, J.D. Power Finds
From J.D. Power
Via Business Wire
Satisfaction with Store-Bought Mattresses Springs Back, Tying with Online Purchase Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Brand Reputation Top Reason Home Security Shoppers Select System, J.D. Power Finds
From J.D. Power
Via Business Wire
Asset Manager-Advisor Relationship Increasingly Dependent on Easy-to-Use Websites and Seamless Digital Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Small Business Banking Customer Satisfaction Climbs as Economic Outlook Improves, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Insurance Repair Cycle Times Improve but Price Increases Take a Toll, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for October 2024
From J.D. Power
Via Business Wire
Clear as Day: Trust in Product, Staff Key to Satisfaction with Windows and Patio Doors, J.D. Power Finds
From J.D. Power
Via Business Wire
AV Readiness Increases After a Two-Year Decline, J.D. Power Finds
From J.D. Power
Via Business Wire
Majority of Individual Annuity Customers Struggle with Financial Health, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Contact Satisfaction among Gas Utility Business Customers Lowest in Eight Years, J.D. Power Finds
From J.D. Power
Via Business Wire
Can You Reach Me Now? Wireless Internet Providers Certainly Can and with High Levels of Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Life Insurers Miss the Mark on Clarity of Information and Personalization—Particularly Among Younger Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
Rental Car Customer Loyalty Hinges on Trust, J.D. Power Finds
From J.D. Power
Via Business Wire
Skepticism to Advocacy: Most Consumers Have Positive Experience with Robotaxis, J.D. Power Finds
From J.D. Power
Via Business Wire
Better Price on Service: Top Reason Business Wireless Customers Switch, J.D. Power Finds
From J.D. Power
Via Business Wire
Vehicle Alerts Cause Most Complaints About Advanced Driver Assistance Systems, J.D. Power Finds
From J.D. Power
Via Business Wire
Tighter Underwriting Standards Strain Independent Agents’ Relationships with Insurers, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData Automotive Forecast September 2024
From J.D. Power
Via Business Wire
Satisfaction Higher Among Live TV Streaming Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
Telehealth Continues to Score Points for Convenience and Speed, but Overall Experience Varies Widely Between Providers and Across Demographics, J.D. Power Finds
From J.D. Power
Via Business Wire
As Inventory Levels Recover, Loyal Customers Returning to Their Brand of Choice, J.D. Power Finds
From J.D. Power
Via Business Wire
Overcrowded and Overpriced Yet Enjoyable: North American Airports Defy Conventional Logic To Keep Travelers Coming Back for More, J.D. Power Finds
From J.D. Power
Via Business Wire
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