Leadership appointments accelerate Maxio's AI-Native finance vision and customer success investment as the company scales

Maxio, the leading platform for billing automation and revenue management for B2B SaaS and AI companies, today announced two executive appointments: Jon Cochrane as chief financial officer and Robert Williams as head of customer success.

Cochrane joins the CFO role from inside Maxio, where as general manager of partnerships and payments he more than doubled payments revenue year-over-year and partnered with the C-suite and board on strategy, pricing and M&A. Earlier roles span FP&A leadership at high-growth SaaS companies and public accounting at Ernst & Young. As CFO, he is leading the next-gen Office of the CFO, demonstrating to the market how finance operates with AI at its center and aligning Maxio’s financial strategy.

"I am thrilled to be stepping into the CFO seat at Maxio," Cochrane said. "I've watched this team scale and I know what our customers need from us. Now I get to bring that operator's lens to finance, leading an agentic Office of the CFO and showing our customers and the market what that looks like in practice."

Maxio is making a parallel leadership investment in customer success, naming Robert Williams to lead the function.

Williams previously spent more than a decade at Oracle NetSuite, building and scaling the teams responsible for onboarding and growing software customers from pre-revenue startups to enterprises exceeding $1 billion in revenue. As head of customer success at Maxio, he leads onboarding and implementation, professional and managed services, customer support, and education. His focus is on providing high-touch experiences where it matters while building agentic processes, so customers realize value sooner, stay longer, and grow with the platform.

"What drew me to Maxio is the rare combination of a durable business and a real customer success ceiling," Williams said. "Maxio is AI-forward and embedded in how our customers run revenue, a position that compounds as AI keeps reshaping how companies operate. I'm energized to turn that into customer outcomes with this team."

"Jon and Robert bring exactly the AI-forward thinking and operating depth Maxio needs at this stage," said Maxio CEO Branden Jenkins. "Jon comes to the CFO role from inside the business, having scaled our payments and partnerships function and integrated AI into how the team works every day. Robert has built and scaled customer success at every stage of company maturity, including at Oracle NetSuite. Together, these appointments reflect the leadership and infrastructure powering Maxio's next phase of growth."

About Maxio

Maxio is the billing and financial reporting platform trusted by over 2,000 SaaS, AI and subscription businesses worldwide. With $18B+ in billings under management, Maxio empowers finance teams to scale recurring revenue, automate quote-to-cash and deliver the insights needed to grow confidently. Learn more at maxio.com.

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"I've watched this team scale and I know what our customers need from us. Now I get to bring that operator's lens to finance, leading an agentic Office of the CFO," said Jon Cochrane, CFO of Maxio.