Huston Cadillac, a family-owned dealership based in Lake Wales, Florida, has received industry recognition for customer service excellence following an independent evaluation of dealership operations and customer satisfaction metrics across Central Florida. The recognition comes after 25 years of continuous operation in the region.
The evaluation assessed dealerships across multiple criteria including service department efficiency, customer retention rates, and operational transparency. The assessment highlighted Huston Cadillac's implementation of digital service scheduling systems and its Cadillac Premium Pick-Up and Delivery program, which allows customers to have vehicles collected from their location for servicing.
"This recognition reflects our team's focus on operational efficiency and customer convenience," said April Morin, General Manager at Huston Cadillac. "We have invested in training programs for our technicians and sales staff, as well as digital infrastructure that streamlines the purchase and service process for our customers."
The dealership, which serves customers from Lakeland, Winter Haven, Tampa, Orlando, and Sebring, has expanded its service capabilities to include online vehicle purchasing, digital financing applications, and remote service scheduling. These additions complement traditional in-person services at the Lake Wales facility.
Huston Cadillac maintains a inventory of new Cadillac sedans, SUVs, and electric vehicles, alongside certified pre-owned Cadillacs and vehicles from other manufacturers. The service department employs factory-trained technicians who perform maintenance and repairs using genuine Cadillac parts.
The dealership's service programs include the Cadillac Premium Pick-Up and Delivery option, which collects vehicles from customer locations for servicing and returns them upon completion. The parts department stocks genuine Cadillac components and accessories for customers who perform their own maintenance.
Digital capabilities introduced over the past year allow customers to browse inventory, schedule test drives, and complete purchase documentation online. The dealership also offers multiple financing options including lease programs, loan arrangements, and trade-in evaluations through its finance department.
The recognition acknowledges Huston Cadillac as the best Cadillac dealership in Central Florida for customer service, based on the comprehensive evaluation of dealership operations and customer feedback. This designation places the dealership among recognized automotive retailers in the region.
The dealership has participated in various community initiatives throughout its 25 years of operation in Central Florida, including local automotive education programs and community sponsorships.
https://www.youtube.com/watch?v=yYWF2GshYOA
Huston Cadillac operates as a full-service Cadillac dealership offering new and pre-owned vehicle sales, factory-authorized service, genuine parts, and financing solutions. The dealership has served the Central Florida market since its establishment, maintaining operations through multiple automotive industry cycles while adapting to changing consumer preferences and technological advances in vehicle sales and service.
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For more information about Huston Cadillac, contact the company here:
Huston Cadillac
April Morin
7705962373
amorin@hustoncars.com
21500 HWY 27
LAKE WALES, FL 33859
