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Articles published by J.D. Power

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Growing Electric Vehicle Market Threatens to Short-Circuit Public Charging Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Rep Training and Tenure Crucial to Wireless Purchase Experience Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Identifies Key Behaviors for Auto Lender Sales Reps that Win Dealers’ Business in Tight Market
From J.D. Power
Via Business Wire
Wireless Customer Care Satisfaction Declines as Staff Turnover Rises, J.D. Power Finds
From J.D. Power
Via Business Wire
Trust is Crucial in Determining Satisfaction with Mortgage Servicers, J.D. Power Finds
From J.D. Power
Via Business Wire
Innovations at Retail Pharmacies Accelerate as Digital Competition, Health and Wellness Offerings Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
July New-Vehicle Sales Pace Still Constrained but Transaction Prices and Dealer Profits Remain at Record Levels
From J.D. Power
Via Business Wire
Economy/Range Satisfaction Gap Closes Between Gas-Powered Vehicles and Electric Vehicles Thanks to High Gas Prices, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Utilities Lack Customer Support They Need to Meet Sustainability Goals, J.D. Power Finds
From J.D. Power
Via Business Wire
Appliance Satisfaction Remains High Despite Supply Chain and Labor Shortage Issues, J.D. Power Finds
From J.D. Power
Via Business Wire
Failure to Load: More Device Usage by Wireless Customers Means More Streaming and Data Problems, J.D. Power Finds
From J.D. Power
Via Business Wire
Overall Website Satisfaction Declines among Battery Electric Vehicle Shoppers as Demand for Tools Increases, J.D. Power Finds
From J.D. Power
Via Business Wire
North America Hotel Guest Satisfaction Declines as Travel Volume, Room Rates Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
Small Business Wireline Customer Satisfaction Remains High Despite Fierce Market Challenges, J.D. Power Finds
From J.D. Power
Via Business Wire
Wealth Management Firms Need Advisors as Brand Evangelists to Attract New Talent, J.D. Power Finds
From J.D. Power
Via Business Wire
Retail Bank Customers in Canada Seek Advice as Most are Financially Unhealthy, J.D. Power Finds
From J.D. Power
Via Business Wire
The World Experienced a Pandemic—and Initial Vehicle Quality Got Sick
From J.D. Power
Via Business Wire
New-Vehicle Transaction Prices Hit All-Time High Despite Rising Interest Rates; Sales Volume Constrained as Inventory Stays Flat
From J.D. Power
Via Business Wire
Retail Banks Miss the Mark on Financial Advice as Customer Expectations Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
Group Life Insurance Carriers Can Improve Policyholder Engagement and Education, J.D. Power Finds
From J.D. Power
Via Business Wire
Increased Focus on Member Communications Needed to Sharpen Vision Plan Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Biting Down on Value: Overall Dental Plan Satisfaction Falls as Industry Consolidation Rises, J.D. Power Finds
From J.D. Power
Via Business Wire
Usage-Based Auto Insurance Takes Center Stage as Satisfaction Flatlines, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Satisfaction with Canadian Bank and Credit Card Digital Experience Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
Ease of Doing Business with Aftermarket Service Providers Key Advantage over Franchised New-Vehicle Dealers, J.D. Power Finds
From J.D. Power
Via Business Wire
Consumers in Canada Lag U.S. Counterparts on Electric Vehicle Consideration, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Acquires We Predict Data and Predictive Analytics Business
From J.D. Power
Via Business Wire
J.D. Power Acquires Automotive F&I Menu and Reporting Software Business of Tail Light
From J.D. Power
Via Business Wire
Customer Satisfaction with Bank and Credit Card Digital Experience Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
Electric Vehicle Consideration Up but Skepticism Still Exists, J.D. Power Finds
From J.D. Power
Via Business Wire
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