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Articles published by J.D. Power

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Digital Engagement Paramount to Customer Satisfaction, Reducing Cost to Serve, J.D. Power Finds
From J.D. Power
Via Business Wire
Increasing New-Vehicle Inventory, Moderating Prices Boost Sales Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Online Mattress Shoppers More Satisfied with Purchase Than In-Store Shoppers, J.D. Power Finds
From J.D. Power
Via Business Wire
Asset Management Websites Not Effectively Nurturing Advisor Relationships, J.D. Power Finds
From J.D. Power
Via Business Wire
Home Security Customers Feeling Secure with Purchase and Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast October 2023
From J.D. Power
Via Business Wire
Small Business Banking Customer Satisfaction Surges as Digital and In-Person Support Channels Improve, J.D. Power Finds
From J.D. Power
Via Business Wire
Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years, J.D. Power Finds
From J.D. Power
Via Business Wire
Most Consumers Not Embracing Robotaxis in Their Community
From J.D. Power
Via Business Wire
Rising Gas Utility Business Prices Cause Lowest Overall Satisfaction in Five Years, J.D. Power Finds
From J.D. Power
Via Business Wire
Despite Ubiquity, Travel Apps and Websites Deliver Substandard User Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
Customer Satisfaction with Wireless Internet Higher than Wired and Satellite, J.D. Power Finds
From J.D. Power
Via Business Wire
Satisfaction with Life Insurance and Annuity Products Climbs as Customers Embrace Digital, J.D. Power Finds
From J.D. Power
Via Business Wire
Rental Car Customer Satisfaction Surges as Price and Inventory Normalize—For Now, J.D. Power Finds
From J.D. Power
Via Business Wire
Quick Problem Resolution Boosts Satisfaction for Medium Business and Large Enterprise Wireless Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
Stakes are High and Consumer Confidence is Fragile for Automated Vehicles, J.D. Power Finds
From J.D. Power
Via Business Wire
More Independent Insurance Agents are Shopping Premiums, Even as Carrier Satisfaction Remains at an Unprecedented High, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power-GlobalData U.S. Automotive Forecast for September 2023
From J.D. Power
Via Business Wire
Customer Loyalty Among Live TV Streamers Much Stronger Than Cable and Satellite Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
Telehealth Mobile Apps: Preferred Channel for Virtual Care Delivery but Generational Differences Persist, J.D. Power Finds
From J.D. Power
Via Business Wire
With More Choices, Brand Loyalty Slips among New-Vehicle Owners, J.D. Power Finds
From J.D. Power
Via Business Wire
Brands Making Customers Work Too Hard—and it’s Affecting Customer Loyalty, J.D. Power Finds
From J.D. Power
Via Business Wire
Despite Record Passenger Volumes, North American Airports Earn Higher Marks for Traveler Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Home Insurer Exodus from Several States Creates Challenges and Opportunities, J.D. Power Finds
From J.D. Power
Via Business Wire
Mobile Apps Become Increasingly Critical Battleground for Retirement Plan Providers, J.D. Power Finds
From J.D. Power
Via Business Wire
J.D. Power Expands Automotive Data and Analytics Portfolio in Europe and Australia with Acquisition of Autovista Group
From J.D. Power
Via Business Wire
Hotel Management Company Investments in Staffing, Maintenance and Renovations Reflected in Overall Guest Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
Debit Cards Reign Supreme amid Proliferation of Point-of-Sale Payment Options, J.D. Power Finds
From J.D. Power
Via Business Wire
Ignoring Vehicle Infotainment System Problems Will Not Make Them Go Away, J.D. Power Finds
From J.D. Power
Via Business Wire
Utility Brand Appeal Wields Outsized Influence on Customer Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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